Operations Manager - Learning and Development

Operations Manager (part-time – 4-day week) Pro-rata salary: £45,000 based on £60,000 FTE Our client, a growing consultancy delivering global learning and leadership programmes, is seeking an Operations Manager to drive operational excellence during a period of exciting expansion and integration. In this newly created role, you\’ll lead a high-performing operations/customer success team, enhance systems and processes across two established brands, and play a pivotal role in delivering outstanding client experiences for some of the world’s leading organisations. This role suits a strategic thinker who thrives in hands-on environments and has a passion for building scalable operations that deliver impact. Responsibilities * Lead the operations function across the group, reporting to the Managing Director * Oversee end-to-end delivery of global L&D programmes and executive-level simulations * Line-manage a small team of Programme Managers * Develop team capabilities through coaching, objective setting and performance reviews * Ensure efficient resource and capacity planning to support high-quality client delivery * Standardise workflows and systems where appropriate, while allowing for brand-specific needs * Lead adoption and optimisation of project management, CRM and delivery platforms * Drive automation and data improvements to enhance reporting, coordination and efficiency * Oversee coordination of a global network of external facilitators * Manage onboarding, contracting and scheduling across time zones * Champion the experience of external partners, ensuring alignment with organisational values * Serve as a key member of the Leadership Team, influencing business-wide strategy * Collaborate with Finance and Commercial leaders to align operations with growth goals Skills * Strong leadership and team management skills * Highly organised with excellent project and programme management ability * Confident in using tech to streamline operations and improve workflows * Commercially minded with the ability to align operations to strategic goals * Clear communicator, both written and verbal, with excellent interpersonal skills * Comfortable navigating ambiguity and solving complex problems collaboratively Qualifications * Degree or equivalent experience required * Project management qualification (e.g. PRINCE2 or Agile) desirable but not essential Experience * 5–10+ years’ experience in senior operations, delivery or programme leadership roles * Background in L&D, executive education, training, consultancy or professional services * Experience in fast-paced or founder-led businesses, ideally during periods of growth or transformation * Proven track record of improving systems and leading cross-functional teams * Experience working with CRMs, project management tools, and delivery platforms * Familiarity with LMS, SCORM or digital learning tools (desirable) Blue Eskimo is the leading provider of specialist recruitment for the Learning and Development, e-learning and Training sectors. We provide interim, fixed term contract and permanent roles for multiple disciplines. These include Learning and Development Managers, e-learning Business Development Managers, E-learning Instructional Designers, Elearning Project Managers, Learning Technology Managers, Training Operations Managers, Training and e-learning Consultants, IT Trainers & Soft Skills Trainers