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- Tasks: Support customers with IT hardware and software at their sites, ensuring timely service delivery.
- Company: Join a dynamic team focused on delivering top-notch IT support services.
- Benefits: Enjoy flexible working hours, training opportunities, and a chance to work with cutting-edge technology.
- Why this job: Be part of a supportive culture that values innovation and personal growth while making a real impact.
- Qualifications: Must have knowledge of IT equipment, excellent customer skills, and a full UK driving licence.
- Other info: Security clearance is required; embrace new technologies and adapt to change.
The predicted salary is between 42000 - 84000 £ per year.
This is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance, or willingness to apply, will be required for this role.
Key Responsibilities:
- To repair, diagnose and replace PCs, laptops, printers, servers, retail equipment and associated peripherals.
- To perform desk-side support to our client as requested.
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the branch within company guidelines.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or unplanned absence.
- Achieve KPI target of 5 visits/fixes per day.
- Communicate with Call Administration and the branch throughout the day to effectively manage all call details in real time and gain full understanding of our client's SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Carry out any other reasonable request from line management.
- Be able to complete customer rebuilds and configuration to desk.
- Will carry out AV repairs and printer repairs.
- Will be able to carry out IMAC projects with little supervision.
- Participate in 24/7 coverage via a rota system.
- Act as mentor to Grades 1 through 3 Engineers.
- May be expected to train on new technologies such as AV or Cisco.
- May be expected to step in for FDM on occasion and/or to project manage.
- Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.
- Must be professional and presentable at all times.
- Must have full UK driving licence where required to perform the role.
- Respond to any requests for information from line management in a timely manner.
- Work a certain amount of overtime when required.
- Be familiar with our client's policies and processes where applicable.
- To be approachable and accepting of training requirements in relation to the role.
- To maintain the skills and knowledge required to perform the role to the required standard.
- Must be able to embrace new technologies and adapt to change.
- Company assets to be maintained in good working order and good general condition.
- Practice quick win processes.
Skills and Experience:
- Knowledge of PC, laptop, printer and associated peripherals operation.
- Familiarity with key client-specific procedures.
- Trained in desktop/laptop/printers and servers.
- Cisco/Sun.
- Excellent knowledge of common software products.
- AV experience.
- Excellent customer-facing skills.
- SC clearance.
- Technical test score of 85% or above.
Senior IT Field Delivery Engineer employer: Verelogic
Contact Detail:
Verelogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Delivery Engineer
✨Tip Number 1
Familiarise yourself with the specific IT hardware and software products that our clients use. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding their needs.
✨Tip Number 2
Make sure to highlight any previous experience you have with customer-facing roles, especially in IT support. Being able to communicate effectively with clients is crucial for this position, so share relevant examples during your discussions.
✨Tip Number 3
Prepare to discuss your familiarity with key client-specific procedures and how you've adapted to new technologies in past roles. This shows your ability to embrace change and learn quickly, which is essential for a Senior IT Field Delivery Engineer.
✨Tip Number 4
If you have experience with Cisco or AV technologies, be ready to talk about it in detail. Mention any relevant projects or training you've undertaken, as this could set you apart from other candidates.
We think you need these skills to ace Senior IT Field Delivery Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with hardware and software products. Emphasise any previous roles where you repaired or diagnosed PCs, laptops, and printers, as well as your familiarity with customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your willingness to obtain security clearance and how your skills align with the key responsibilities outlined in the job description.
Highlight Technical Skills: Clearly list your technical skills related to the role, such as knowledge of Cisco/Sun systems, AV experience, and proficiency with common software products. This will demonstrate your capability to meet the job's requirements.
Showcase Customer-Facing Experience: Since excellent customer-facing skills are crucial for this position, provide examples of past experiences where you successfully interacted with clients or customers, resolving their issues effectively.
How to prepare for a job interview at Verelogic
✨Showcase Your Technical Skills
Be prepared to discuss your experience with PCs, laptops, printers, and servers. Highlight any specific repairs or configurations you've performed, as well as your familiarity with Cisco and AV technologies.
✨Demonstrate Customer-Facing Experience
Since this role involves direct interaction with clients, share examples of how you've successfully managed customer relationships in the past. Emphasise your communication skills and ability to handle challenging situations.
✨Understand the SLA Requirements
Familiarise yourself with Service Level Agreements (SLAs) and be ready to discuss how you would ensure compliance. Mention any previous experiences where you met or exceeded KPIs, particularly in a field delivery context.
✨Embrace Adaptability and Learning
This role requires you to adapt to new technologies and processes. Be open about your willingness to learn and provide examples of how you've quickly adapted to changes in previous roles.
