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- Tasks: Lead a team to deliver top-notch customer service and manage customer inquiries.
- Company: Join a dynamic company focused on providing excellent insurance services.
- Benefits: Enjoy a competitive salary, 26 days holiday, and flexible work options.
- Why this job: Be part of a supportive team culture while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Work Monday to Friday, 9-5, with a one-hour lunch break.
The predicted salary is between 19800 - 46200 £ per year.
Our client is seeking a Customer Services Supervisor for their Ashford office. This supervisory role will require the line management of a team of 6 to 10 people. Managing the whole customer services experience end to end, be fully licensed and advise customers across all products and services available and demonstrating an excellent level of customer service. This is a Monday to Friday, 9-5pm, role (35hrs per week), with an hour for lunch break. Duties to include: Supervise the Customer Services team to oversee an excellent customer service experience end to end Taking inbound calls, dealing with customers and reviewing their needs by providing them with the relevant products and services to cover their needs. To include policy renewals and responding to queries with policy changes Review and advise customers on any other insurance requirements Identify and initiate cross-selling financial sales opportunities Acquire and maintain knowledge of company products and product licences Process customer payments for insurance policies and services Update customers records with customer interactions and activities ensuring all notes are accurate To comply with Compliance Manual, Claims Guide and local agency procedures Benefits: Salary up to £33,000 per annum, dependant on experience 26 days holiday, plus bank holidays The option to buy or sell 5 days after prob…
Customer Services Supervisor employer: New Appointments Group
Contact Detail:
New Appointments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor
✨Tip Number 1
Familiarize yourself with the specific products and services offered by the company. Understanding these will not only help you in the interview but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Highlight any previous experience in managing a team or supervising customer service operations. Be ready to share examples of how you've successfully led a team to improve customer satisfaction.
✨Tip Number 3
Prepare to discuss your approach to handling difficult customer interactions. Show that you can maintain professionalism while resolving issues effectively, as this is crucial for a supervisory role.
✨Tip Number 4
Research the company's values and culture. Being able to align your personal values with those of the company can set you apart from other candidates and show that you're a great fit for the team.
We think you need these skills to ace Customer Services Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Services Supervisor position. Understand the key responsibilities and required skills, such as managing a team and providing excellent customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how your previous experiences align with the duties outlined in the job description.
Highlight Compliance Knowledge: Since the role requires compliance with various manuals and procedures, emphasize any experience you have with regulatory compliance or similar guidelines in your application.
How to prepare for a job interview at New Appointments Group
✨Showcase Your Leadership Skills
As a Customer Services Supervisor, you'll be managing a team. Be prepared to discuss your previous leadership experiences and how you effectively managed teams in the past. Highlight specific examples where you improved team performance or customer satisfaction.
✨Demonstrate Product Knowledge
Familiarize yourself with the company's products and services before the interview. Be ready to explain how you would advise customers on their needs and how you can identify cross-selling opportunities. This shows your proactive approach and understanding of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Prepare scenarios where you successfully handled difficult customer interactions or resolved conflicts within your team. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasize Compliance Awareness
Since the role involves adhering to compliance manuals and local procedures, be ready to discuss your understanding of compliance in customer service. Share any relevant experiences where you ensured adherence to policies while maintaining excellent customer service.
