Housing and Tenancy Support Worker - Migrant Service

· To provide housing related support to eligible migrants living in Newport.

· Provide practical and emotional support, advice, information and advocacy to migrants living in Newport. Working towards the goal of preventing homelessness, increasing connections in the local community and securing appropriate accommodation

· To liaise with a range of professionals and organisations to maximise resources for the client.

· Promote understanding, awareness and positive attitudes towards mental health and wellbeing.

· Promote equity, diversity and inclusion.

Principle responsibilities

1. Deliver person centred housing related support to clients that promotes their mental wellbeing and independence supporting them to progress to a life without the need for support. To work with clients in assessing their needs to create individual personal support and plans.

2. Ensure that anti-racism, equality and diversity are central to your work addressing disadvantage, inequalities, stigma and discrimination, making sure that you take action to reach people from marginalised or disadvantaged groups and that the services you provide match their needs.

3. To network effectively with voluntary and statutory agencies to promote the needs of the clients. Working with clients so that they have the knowledge, understanding and skills to access services, support and to improve their mental wellbeing and resilience. To refer to other agencies where possible if they are not eligible for the service

4. To assist clients with benefits and housing and employment to increase income and opportunities to be suitably housed, keeping up to date with the Social Security system and housing legislation, ensuring that clients are referred for specialist advice where appropriate.

5. Focus on client involvement ensuring that clients have their views heard and that the needs and wishes of service users have an impact on the services they receive.

6. Work as part of the Housing and Tenancy Support (HATS) Team and the wider Newport staff team to develop and deliver activities that achieve positive outcomes for migrants in Newport.

7. Ensure all work is recorded and monitored and contribute to evaluating the service.

8. Work in accordance with best practice, legal requirements, the policies of Mind in Gwent, and the policies outlined by the funders.

9. Share models of good practice to aid in organisational development across Mind in Gwent.

10. To contribute to the work of other projects and teams of Newport Mind as when required or directed to provide cover or to develop new skills or take on new opportunities.

Expectations

1. To work in line with, and to support the delivery of, the vision, mission, values and goals of Mind in Gwent.

2. Adhere to and work within all the policies of Mind in Gwent and the Housing Support Grant, such as child protection policy, protection of vulnerable adults, confidentiality and data protection policies, and the policies contained within the employee handbook.

3. To actively participate, engage with, and respond to, the Mind in Gwent supervision, external supervision and appraisal processes.

4. To attend and positively contribute to Mind in Gwent and Housing and Tenancy Support meetings and other meetings as required.

5. To attend and positively contribute to Mind in Gwent, Housing and Tenancy Support, Housing Support Grant training as required.

6. To actively contribute to a positive, supportive and constructive working relationships and environment with Mind in Gwent, partner organisations and other organisations.

7. To contribute to making Mind in Gwent a greener workplace.

8. To support and contribute to our overall aim of the co-production and participation of people with experience of mental health problems, and to be committed to working alongside people with experience of mental health problems, as colleagues, lived experience experts and campaigners.

9. To be flexible, adaptable and undertake work to support the aims of Mind in Gwent, the aims of the Housing and Tenancy Support Team and the aims of Housing Support Grant funding including participating in an on call rota where required.

Interviews to be held Tuesday 24th June 2025