Clinical Governance Administrator

We are a healthcare technology company that puts patients and clinical safety first. The clinical team consists of senior doctors, nurses and advanced physiotherapists who have experience across the NHS and private healthcare in the UK and further afield. We are a supportive team and will help you develop your skills and experience in the fast-paced world of health technology. With our guidance, you’ll be a key part of the team that ensures patient safety is prioritised across the business.

As Clinical Governance Administrator, you will support the Head of Clinical Governance in all the business’s clinical safety functions. You will demonstrate attention to detail and a desire to link problems and concerns with solutions. You will understand and evolve, with help from the clinical team, clear processes which support the Company’s clinical complaints, incidents, and clinical quality functions. You will thrive in an environment of accountability, freedom of thought and rapid growth. Every day will be different and together we will strive for excellence – always supporting each other to go the extra mile, never forgetting our values.

To be considered for the role you will require the following:

• Essential Criteria:

• EDUCATION, QUALIFICATION AND TRAINING

• Educated to Degree level or equivalent
• Proficiency with Microsoft Office suite

• Has contributed to improving quality in a healthcare setting
• Experience of working within a team and of developing good working relationships with stakeholders
• Experience of collating data and displaying information
• Knowledge and/or experience of working in a clinical environment
• Can demonstrate self-motivation and an ability to take own initiative
• Management and organisation of senior team members

• Customer service skills with ability to handle difficult conversations with patients
• Understands what represents quality in healthcare
• Proficiency in creating reports for teams and team leaders
• Good communication skills with strong verbal and written communication to articulate issues and solutions effectively
• Problem-solving ability demonstrating the capability to address issues and develop effective solutions
• Managing your time and resources to handle multiple issues simultaneously
• Skills to mediate disputes and bring about positive resolutions
• Flexibility to respond to changing customer needs and complaints processes

• EDUCATION, QUALIFICATION AND TRAINING

• Evidence of further study in any area
• Evidence of intermediate / advanced IT skills

• Experience of improving clinical quality
• Experience of managing clinical complaints
• Experience of clinical incident management
• Understanding of any element of clinical governance frameworks

• Additional language proficiency
• Understanding of risks for digital healthcare
• Understanding of medical regulation and revalidation

Within this position, you will mainly be:

• Be the first point of contact for the Company’s clinical governance activities, supported by your line manager.
• Support the clinical governance, complaints and incident processes so that they run smoothly, including reviewing and prioritising key activities on a day-to-day basis.
• Work to resolve any problems which arise in relation to the management of incidents and complaints in conjunction with the Head of Clinical Governance.
• Encourage and support incident reporting across the business.
• Manage interactions with the clinical leads, ensuring the clinical leads’ time is used effectively and efficiently.
• Establish and maintain excellent working relationships across all levels of the organisation, including front-line staff, consultants and senior managers.
• Show a genuine desire to work with and support staff, understanding any problems they may be facing whilst also ensuring that concerns from within and external to the business are resolved.

Reporting and Analysis:

• Prepare regular reports on Clinical governance with the support of the Head of Clinical Governance.
• Track resolution of incidents and complaints within the agreed timeframes and ensuring we are able to evidence standards.
• Track improvements suggested and required of colleagues across the business to ensure clinical quality is improved.
• Help to ensure that contracted and employed medical staff are up to date with appraisal and revalidation.
• Help provide evidence to the company and to individuals of revalidation compliance.

Our Commitment to you:

We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all HBSUK employees belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.