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- Tasks: Lead and motivate a team of Collections Associates to achieve high performance.
- Company: Join DCB Legal Ltd, a rapidly expanding specialist in legal services for debt recovery and litigation.
- Benefits: Enjoy a competitive salary, bonuses, 30 days holiday, and free parking.
- Why this job: Be part of a dynamic team with career development opportunities and a vibrant office culture.
- Qualifications: 2-3 years of experience in managing high-performance teams and excellent communication skills required.
- Other info: Work Monday to Friday with early finishes on Fridays and regular company social events.
The predicted salary is between 30000 - 36000 £ per year.
We have a new and exciting opportunity available for a Legal Collections Team Leader to join our award-winning, rapidly expanding organisation. This is a full-time, permanent position based at our head office in Runcorn, Cheshire. In return, you will receive a competitive salary of £30,000 per annum with the opportunity to earn a bonus making a total OTE of £36,000. There is also a benefits package in addition to your salary.
DCB Legal Ltd is a specialist in the provision of legal services relating to Civil and Commercial litigation, debt recovery, property, and High Court Enforcement disputes. We focus on providing a contemporary no fuss, bespoke legal service in our specialist field of debt recovery and litigation.
Benefits you will receive:
- Salary £30,000 per annum, OTE of £36,000
- Hours of work 09:00 - 18:00 Monday to Friday schedule (36.5 hours per week)
- Early finish Fridays
- Dress Down Fridays
- 30 days holiday (including Bank Holidays)
- Employee Assistance Programme
- Newly refurbished offices
- Free Mersey Gateway bridge pass
- Free parking
- Free tea and coffee facilities
- Free monthly lunch
- Company social events
- Full training provided
- Career development and progression opportunities
- Rapidly expanding multi-functional operation
Purpose and objectives of the Legal Collections Team Leader role:
To effectively manage, motivate, coach and develop a team of Collections Associates, ensuring cases are dealt with in line with the business SLAs and in compliance with Court deadlines. Taking payments throughout the court process and ensuring efficient and professional resolution of any issues/queries. To build excellent rapport with colleagues and management to ensure smooth operations.
Main duties and responsibilities as a Legal Collections Team Leader:
- Day-to-day operational management of a team of Collections associates
- Identify any recruitment requirements and build the team
- Develop and manage new starter 12-week journey plan to ensure successful completion of induction
- Ensure the effective management of daily workloads, and re-assess and re-allocate tasks as required
- Use motivational strategies to ensure high performance from the team
- Conduct regular one-to-ones to a high standard, utilising agreed KPIs identifying areas of high performance and development areas, and taking appropriate action to maintain morale and enhance performance
- Conduct an annual appraisal for each team member
- Be a coach/mentor to each member of the team
- Liaise with other departments (i.e. HR) to ensure employee management is in line with Group policies and practices
- Develop, review and take appropriate action, including feeding back to team members of the teams productivity
- Identify training needs, and address as appropriate in a timely manner
- Manage any calls which are escalated to you via the team
- Build exceptional rapport with colleagues and management
- Develop and manage the team and highlight any areas for development or automation, to improve processes
The successful Litigation Team Leader will have:
- Minimum of 2-3 years experience of managing a high-performance team in a supervisory/team-leader role
- Demonstrable experience in coaching and mentoring teams to achieve high performance, including developing and implementing training programmes
- Practical experience of motivating teams within a busy working environment to meet/exceed client expectations
- Ability to prioritise multiple tasks to meet all deadlines
- Ability to build, develop and maintain long-lasting relationships
- Ability to develop and mentor staff
- Excellent written and verbal communication skills, combined with experience of all Microsoft applications (Teams, Word, Excel, PowerPoint, etc.)
- Effective team player
- Takes ownership of self and team
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks be performed as assigned.
If you have the skills and experience in becoming our Legal Collections Team Leader, please click apply today! We look forward to hearing from you!
Contact Detail:
DCB Legal Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Collections Team Leader
✨Tip Number 1
Familiarise yourself with the specific legal services offered by DCB Legal Ltd. Understanding their approach to debt recovery and litigation will help you demonstrate your alignment with their values during interviews.
✨Tip Number 2
Highlight your experience in managing high-performance teams. Be ready to share specific examples of how you've motivated and developed team members in previous roles, as this is crucial for the Legal Collections Team Leader position.
✨Tip Number 3
Prepare to discuss your strategies for handling escalated calls and resolving issues efficiently. This role requires strong problem-solving skills, so showcasing your ability to manage challenging situations will set you apart.
✨Tip Number 4
Network with professionals in the legal collections field. Engaging with others who have similar roles can provide insights into best practices and may even lead to valuable connections within the industry.
We think you need these skills to ace Legal Collections Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing high-performance teams and your coaching abilities. Use specific examples that demonstrate your leadership skills and how you've motivated teams in the past.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience in legal collections and how you can contribute to the team's success. Be sure to align your skills with the job description.
Highlight Relevant Skills: When filling out your application, emphasise your communication skills and proficiency with Microsoft applications. Provide examples of how you've used these skills to improve team performance or resolve issues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a leadership role.
How to prepare for a job interview at DCB Legal Ltd
✨Showcase Your Leadership Skills
As a Legal Collections Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and mentoring experiences.
✨Understand the Company’s Services
Familiarise yourself with DCB Legal Ltd's specific services in debt recovery and litigation. Being able to discuss their approach and how you can contribute to their success will show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated issues. Think of scenarios where you've had to prioritise tasks or resolve conflicts within a team, and be ready to share those experiences.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you build rapport with colleagues and clients, and provide examples of how your communication style has positively impacted team performance.
