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For Companies At a Glance
- Tasks: As an Account Manager, you'll enhance client relationships and ensure top-notch service satisfaction.
- Company: Join People 2.0, a global leader in workforce solutions operating in over 40 countries.
- Benefits: Enjoy a competitive salary, 25 days annual leave, wellness days, and employee discounts.
- Why this job: Be part of a dynamic team that values client success and offers growth opportunities.
- Qualifications: Strong communication skills and understanding of business finance are essential; staffing experience is a plus.
- Other info: You'll have the chance to make a real impact on client satisfaction and business strategy.
The predicted salary is between 34000 - 42000 £ per year.
Join a global leader in workforce solutions! People 2.0, a top-tier Employer of Record (EOR) and Agent of Record (AOR) provider, empowers businesses and independent contractors worldwide.
With a vast global presence, we operate in over 40 countries across the Americas, EMEA, and Asia-Pacific, serving two core client channels: Market Makers in talent and Independent Contractors.
We're now offering an exciting opportunity for an Account Manager to join the Client Services team.
What will you be doing as Account Manager?
The Client Services Account Manager is tasked with achieving company objectives for client retention and satisfaction. Serving as the escalation point for senior management, they handle high-level inquiries, coordinate responses, and measure improvements in client services.
Additionally, they actively contribute to business strategy development, providing consultation to owners and principals, and collaborate with leaders across multiple departments for effective coordination and support.
Client Relationship Management:
- Work with client principals and managers to enhance the People 2.0 relationship for improved sales, efficiency, and financial performance.
- Ensure the highest level of customer satisfaction to promote client retention.
Client Support Services:
- Handle service calls and inquiries from owners, principals, and managers personally.
- Serve as a subject matter expert for the department and coordinate with leads to address field issues and client service needs.
- Monitor client satisfaction, conduct surveys, and engage in initiatives to improve services and delivery processes.
Conduct Quarterly Business Reviews with client principals.
- Provide up-to-date market intelligence to aid clients in growth planning.
Consulting and Strategic Contributions:
- Maintain regular communication with clients, making field visits as needed to observe operations and identify opportunities.
- Advise and assist clients in improving service delivery, sales efforts, and profitability.
- Identify and communicate opportunities for service expansion and improvement.
What experience will help you to thrive as Account Manager?
Essential Experience:
- Understanding of basic business finance essentials and staffing business P&L’s.
- Adequate understanding of HR and employment law.
- Demonstrated leadership and organisational skills.
- Ability to take charge, prioritise, and manage multiple people and projects independently.
- Effective, high-level oral and written communication skills.
- Results (KPI) orientated.
Desirable Experience:
- Practical knowledge of staffing business operations and management.
In return for joining us as an Account Manager
- Salary of £40,000 – £50,000, depending on experience
- 25 days annual leave, plus bank holidays
- 2 Press Pause Days (An opportunity to step back, breathe, and focus on your wellness — whatever that may look like)
- Access to free Financial Advice including Mortgages, and Savings
- Cyle2Work scheme
- Perkbox employee discounts
Next Steps
If you are interested in being considered for this opportunity, please apply with your CV highlighting your relevant skills in relation to the above criteria.
Regardless of the outcome of your application, all candidates will be contacted. If your application is successful, Vicky from our talent team will reach out to you within three working days to guide you through the next steps.
Should you have any questions, please feel free to reach out to Vicky from the Talent Team on 07787 412090.
Account Manager employer: People2.0
Contact Detail:
People2.0 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with the staffing industry and the specific challenges that come with client relationship management. Understanding the nuances of how businesses operate in this space will help you stand out during discussions.
✨Tip Number 2
Prepare to discuss your experience with client retention strategies and how you've successfully managed client relationships in the past. Be ready to share specific examples that demonstrate your ability to enhance customer satisfaction.
✨Tip Number 3
Showcase your knowledge of HR and employment law, as well as basic business finance essentials. This will not only highlight your qualifications but also demonstrate your readiness to tackle the responsibilities of the role.
✨Tip Number 4
Engage with current trends in the workforce solutions sector. Being able to discuss recent developments or market intelligence will position you as a knowledgeable candidate who can contribute to strategic discussions.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your relevant skills and experiences that align with the Account Manager role. Focus on your client relationship management, consulting experience, and any knowledge of staffing business operations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your understanding of the company’s objectives and how your background in client services can contribute to their success. Mention specific examples of how you've improved client satisfaction or retention in previous roles.
Highlight Key Skills: Emphasize your leadership, organizational, and communication skills in your application. Provide examples of how you have managed multiple projects or teams effectively, as these are crucial for the Account Manager position.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your CV and cover letter through the specified channels on the People 2.0 website, and make sure to include any additional information they may require.
How to prepare for a job interview at People2.0
✨Understand the Company and Its Services
Before your interview, make sure to research People 2.0 and understand their role as an Employer of Record (EOR) and Agent of Record (AOR). Familiarize yourself with their services and how they empower businesses and independent contractors globally.
✨Demonstrate Client Relationship Management Skills
Be prepared to discuss your experience in managing client relationships. Highlight specific examples where you improved client satisfaction or retention, and be ready to explain how you would enhance the relationship between clients and People 2.0.
✨Showcase Your Strategic Thinking
As an Account Manager, you'll need to contribute to business strategy development. Prepare to share instances where you've identified opportunities for service expansion or improvement, and how your strategic insights led to positive outcomes.
✨Communicate Effectively
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to demonstrate your ability to handle high-level inquiries and coordinate responses during the interview.
