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- Tasks: Coordinate and schedule maintenance for engineers while ensuring customer satisfaction.
- Company: Join a professional, people-focused business with a strong team culture.
- Benefits: Enjoy hybrid work, 25 days holiday, pension schemes, and health plans.
- Why this job: Be part of a friendly team, receive excellent training, and work with prestigious clients.
- Qualifications: Administration or scheduling experience preferred; attention to detail and IT skills are essential.
- Other info: Full training provided; flexible start times available.
The predicted salary is between 19200 - 28800 £ per year.
Location: Golborne
Salary: A£24,000 + Pension + 25 Days Holiday + Bank Holidays + 8% Employer Pension + 4% Employee Pension + 2 x Life Assurance + Sick Pay + Income Protection Scheme + Health Plan
Work Arrangement: Hybrid - Monday Home Working, Tuesday to Friday Office Based. Flexible start between 8am and 10am, need to work 8 hours a day. Working from home hours are 9.00am to 5.00pm.
Role Overview:
Service Administrator available in a professional and people-focused business. The role will suit those looking for a busy role in a friendly and team-based environment offering excellent training.
Key Responsibilities:
- Planning and rescheduling of maintenance & monitoring/reporting on breakdowns & remedial visits and contract performance.
- Liaise with regional technical management in highlighting performance issues concerning the regions' engineers.
- Working closely with the planning software to arrange the engineers' call with the customer via telephone/email.
- Preparation of service engineer job packages, checking engineers service reports & logging into the company planning system.
Required Qualifications:
- Administration experience and/or scheduling, coordination experience.
- Attention to detail.
- Excellent telephone skills.
- IT literate.
- Strong focus on customer satisfaction and long-term customer relation building.
Additional Information:
Those who have some experience planning, scheduling or coordinating engineers will be suited although this is not essential as full training on the company's products and systems will be provided. You'll be part of a team responsible for scheduling and planning maintenance contracts for a number of prestigious clients. This involves scheduling engineers and ensuring all reports are received and customers are kept informed about their works. You will be the primary contact for the customer.
The company is professional and people-oriented, creating an excellent team-based culture. The company doesn’t cut corners and looks after their staff.
Service Administrator employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the planning software commonly used in service administration. This will not only boost your confidence but also show potential employers that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your telephone communication skills. Since you'll be liaising with engineers and customers, being able to communicate clearly and effectively is crucial. Consider role-playing scenarios with a friend to practice.
✨Tip Number 3
Research the company culture and values of StudySmarter. Understanding what they prioritise in their team dynamics can help you tailor your approach during any interviews or discussions.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the company, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administration and scheduling experience. Emphasise any roles where you demonstrated attention to detail and strong customer service skills, as these are crucial for the Service Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, particularly your ability to liaise effectively with customers and manage schedules.
Highlight IT Proficiency: Since the role requires working closely with planning software, make sure to mention any relevant IT skills or experience with similar systems in your application. This will demonstrate your readiness to adapt to their tools and processes.
Showcase Teamwork Skills: Given the emphasis on a team-based environment, include examples in your application that illustrate your ability to work collaboratively. Highlight any previous experiences where you contributed to a team’s success, especially in a customer-focused setting.
How to prepare for a job interview at TipTopJob
✨Show Your Organisational Skills
As a Service Administrator, you'll need to demonstrate your ability to plan and schedule effectively. Be prepared to discuss any previous experiences where you successfully managed multiple tasks or projects, highlighting your attention to detail and organisational skills.
✨Emphasise Customer Focus
This role requires a strong focus on customer satisfaction. During the interview, share examples of how you've built long-term relationships with clients or resolved customer issues in the past. This will show that you understand the importance of customer service in this position.
✨Familiarise Yourself with Planning Software
While full training will be provided, having a basic understanding of scheduling or planning software can give you an edge. If you have experience with similar tools, mention it during the interview to demonstrate your readiness to adapt quickly.
✨Prepare Questions About Team Culture
Since the company prides itself on a friendly, team-based environment, prepare thoughtful questions about the team culture and collaboration. This shows your interest in fitting into their work environment and your commitment to being a team player.
