Service Administrator

Service Administrator (Coordinator/Scheduler/Planner/Controller)

Location: Golborne

Salary: A£24,000 + Pension + 25 Days Holiday + Bank Holidays + 8% Employer Pension + 4% Employee Pension + 2 x Life Assurance + Sick Pay + Income Protection Scheme + Health Plan

Work Arrangement: Hybrid – Monday Home Working, Tuesday to Friday Office Based
Flexible start between 8am and 10am, need to work 8 hours a day
Working from home hours are 9.00am to 5.00pm

Role Overview:
Service Administrator available in a professional and people-focused business. The role will suit those looking for a busy role in a friendly and team-based environment offering excellent training.

Key Responsibilities:

1. Planning and rescheduling of maintenance & monitoring/reporting on breakdowns & remedial visits and contract performance.
2. Liaise with regional technical management in highlighting performance issues concerning the regions\’ engineers.
3. Working closely with the planning software to arrange the engineers\’ call with the customer via telephone/email.
4. Preparation of service engineer job packages, checking engineers service reports & logging into the company planning system.

Required Qualifications:

1. Administration experience and/or scheduling, coordination experience.
2. Attention to detail.
3. Excellent telephone skills.
4. IT literate.
5. Strong focus on customer satisfaction and long-term customer relation building.

Additional Information:
Those who have some experience planning, scheduling or coordinating engineers will be suited although this is not essential as full training on the company\’s products and systems will be provided. You\’ll be part of a team responsible for scheduling and planning maintenance contracts for a number of prestigious clients. This involves scheduling engineers and ensuring all reports are received and customers are kept informed about their works. You will be the primary contact for the customer.

The company is professional and people-oriented, creating an excellent team-based culture. The company doesn\’t cut corners and looks after their staff. #J-18808-Ljbffr