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- Tasks: Manage strategic accounts, ensuring top-notch customer service and program delivery.
- Company: Join STI, a leader in Defence, Aerospace, and Security, focused on UK growth.
- Benefits: Enjoy remote work, flexible hours, 23 days holiday, and excellent training opportunities.
- Why this job: Be part of a dynamic team driving change in the UK's Defence Industrial Strategy.
- Qualifications: 10+ years in Strategic Account Management, ideally in Defence Electronics; relevant qualifications required.
- Other info: Potential for UK security clearance may be needed for some roles.
The predicted salary is between 43200 - 72000 ÂŁ per year.
You will be a proven Strategic or Key Account Manager, possessing the highest skills and standards of programme management and delivery. Focused on absolute customer service, you will be highly adept at program ownership from PO confirmation, factory acceptance and through life support.
Being self-motivated, driven, structured and possessing the highest levels of communication skills, the opportunity is here at STI as our new Strategic Account Manager. STI’s Commercial function is now focused on growth. You’ll be joining a team that’s responding to the UK's revised Defence Industrial Strategy of “Made in the UK”. Our customers are principally the UK's Prime contractors in Defence, Aerospace and Security.
- Act as the focal point for the whole business to existing strategic and valued accounts.
- Complete program ownership of delivery schedule, meeting quality standards, and financial controls through award, initial program delivery and stretching the program for new additional awards at the highest achievable margin.
- Schedule and hold a mixture of Monthly and Quarterly Business Reviews (MBR/QBR’s) (dependent on size/scale of account and opportunity).
- Keep management fully aware of all account matters.
- Maintain complete coordination with Business Development and customer service teams/operations.
- Provide weekly status updates, milestone schedules and risk analysis summaries.
- Manage customer change requests and support proposals for schedule and cost-related impacts & coordinate with supply chain and operations.
- Communicate program status, ongoing financial viability and identification of key issues to senior management.
- Maintain constantly updated forecast on all accounts using dedicated forecasting and CRM software tools.
- Sustain collaborative relationships with peers within the customer, strategic partners, suppliers and across the STI business.
- Directly advising on the price and margin build-up and recommending commercial contingencies / alerting on any potential risks.
- Manage all essential customer data and report all sales progress on a weekly basis / submit monthly report to Line Manager.
Minimum of 10 years of proven Strategic Account Manager experience in direct or related customers and B2B markets, particularly in Defence Electronics and Communication - Cyber (expert knowledge of CEM “contract electronic manufacturing” / PCBA / RF and Test is preferred).
Create and maintain comprehensive project documentation. Drive to create change and continuously improve program performance.
Qualification in Program Management or equivalent (PMP or CPM / other) / Qualifications to degree level in Electronics engineering / technical degree or extensive background with selling defence electronics.
We offer 23 days holiday (plus Bank Holidays & Flex Days), early finish on a Friday, flexible working opportunities, Company Pension Scheme, Health Cash Back Scheme, a range of discounts and excellent training and development opportunities. The ability to achieve UK security clearance may be required for some roles.
Strategic Account Manager - REMOTE WORKING (Permanent) employer: Sti Limited
Contact Detail:
Sti Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager - REMOTE WORKING (Permanent)
✨Tip Number 1
Network with professionals in the Defence, Aerospace, and Security sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends and challenges in these fields.
✨Tip Number 2
Familiarise yourself with the UK’s Defence Industrial Strategy and how it impacts key account management. Understanding this context will help you demonstrate your strategic thinking during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed accounts in the past, particularly in B2B markets. Highlight your experience with program ownership and customer service excellence.
✨Tip Number 4
Showcase your knowledge of CRM software tools and forecasting methods. Being able to articulate how you’ve used these tools to manage accounts effectively will set you apart from other candidates.
We think you need these skills to ace Strategic Account Manager - REMOTE WORKING (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Strategic Account Manager, particularly in Defence Electronics and Communication. Emphasise your programme management skills and any relevant qualifications like PMP or CPM.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of STI's focus on growth and the UK’s Defence Industrial Strategy. Share specific examples of how you've successfully managed accounts and delivered programmes in similar industries.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your application logically to showcase your communication prowess.
Highlight Customer Service Focus: Illustrate your commitment to customer service by providing examples of how you've maintained relationships with clients and managed their expectations. This will show that you align with STI's emphasis on absolute customer service.
How to prepare for a job interview at Sti Limited
✨Showcase Your Programme Management Skills
Be prepared to discuss your experience in programme management and delivery. Highlight specific examples where you successfully managed projects from start to finish, ensuring quality standards and financial controls were met.
✨Demonstrate Customer Service Focus
Since the role emphasises absolute customer service, come ready with examples of how you've gone above and beyond for clients. Discuss how you maintain relationships and handle customer change requests effectively.
✨Prepare for Business Reviews
Understand the importance of Monthly and Quarterly Business Reviews (MBR/QBRs). Be ready to explain how you would schedule and conduct these reviews, and what key metrics you would focus on to keep management informed.
✨Highlight Your Technical Knowledge
Given the technical nature of the role, ensure you can discuss your knowledge of Defence Electronics and Communication. Be prepared to talk about your understanding of CEM, PCBA, RF, and Test, as well as any relevant qualifications you hold.
