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- Tasks: Join us as a Service Engineer, providing on-site and remote support for our innovative products.
- Company: We are a leading tech company dedicated to delivering exceptional service and support to our customers.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction while making a real impact.
- Qualifications: No specific experience required; just bring your passion for technology and problem-solving skills.
- Other info: Opportunities for training and development to enhance your skills in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Your Responsibilities include, but are not limited to:
- Carry out on-site services (commissioning/service/health check/breakdown/training) of products installed at customer locations.
- Provide remote technical support for products via telephone, email, Teamviewer, MS Teams and other platforms.
- Identify opportunities for repeat site service business at customer location.
Service Engineer employer: ETS Technical Selection
Contact Detail:
ETS Technical Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific products and services we offer at StudySmarter. Understanding our technology and how it benefits our customers will help you demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your technical support skills, especially in remote troubleshooting. Being able to effectively communicate solutions over platforms like MS Teams or Teamviewer is crucial for this role.
✨Tip Number 3
Network with current employees or professionals in the field. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare examples of past experiences where you've successfully handled on-site services or technical support. Highlighting these situations will showcase your problem-solving skills and ability to work under pressure.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Service Engineer. Highlight your relevant experience in on-site services, technical support, and customer interaction.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise any previous roles where you provided technical support or conducted on-site services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at ETS Technical Selection
✨Showcase Your Technical Skills
As a Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific products you've worked with and the types of services you've provided. Highlight any relevant certifications or training that showcase your ability to troubleshoot and resolve issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you've successfully handled breakdowns or provided remote support. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Customer Interaction Experience
Since the role involves on-site services and customer interaction, be ready to discuss your experience in dealing with clients. Share examples of how you've built relationships, identified customer needs, and ensured satisfaction during service visits.
✨Research the Company and Its Products
Familiarise yourself with the company's products and services before the interview. Understanding their offerings will allow you to ask insightful questions and demonstrate your genuine interest in the role. It also shows that you're proactive and committed to providing excellent service.
