Assistant Manager 20 - 40 hours per week

Job Purpose

To support the General Manager in overseeing the day-to-day operations of the pub, dining, and accommodation areas, ensuring exceptional guest experiences, team leadership, and smooth operational delivery across all facets of the business

Key ResponsibilitiesOperations

• Support the GM in running daily front-of-house and back-of-house operations.

• Ensure the smooth coordination between the bar, kitchen, and rooms.

• Open and close the venue as Duty Manager on a rota basis.

• Maintain high standards of cleanliness, organisation, and safety across all areas.

Guest Experience

• Deliver a warm, welcoming environment for all guestswhether dining, drinking, or staying overnight.

• Deal promptly and professionally with guest enquiries, bookings, and complaints.

• Ensure standards of service consistently exceed guest expectations.

People Management

• Assist with recruitment, onboarding, and training of staff.

• Lead by example, motivating and managing team performance on shift.

• Support rotas, holiday planning, and shift coverage to ensure optimal staffing levels.

• Help drive a positive and inclusive team culture.

Food & Beverage

• Maintain quality and consistency in food and drink offerings in line with the company standards.

• Assist in managing stock control, ordering, and supplier relationships.

• Uphold licensing laws and health & safety, food hygiene, and allergen regulations.

Accommodation Oversight

• Oversee room bookings and liaise with housekeeping to ensure rooms are guest-ready.

• Support the maintenance of room standards and guest amenities.

• Respond to guest feedback and ensure issues are resolved promptly.

Finance & Profitability

• Assist in achieving financial targets including sales, margins, and cost control.

• Support cashing up, end-of-day procedures, and banking.

• Contribute ideas to drive revenue across food, drink, and rooms.

Marketing & Promotion

• Help promote offers, events, and experiences in line with the pubs brand.

• Engage with guests and support the use of social media and review platforms.

Person SpecificationEssential

• Experience in a supervisory or assistant management role in a similar hospitality setting.

• Strong knowledge of food and drink service.

• Confident in team leadership and delivering excellent customer service.

• Hands-on approach with a can-do attitude.

• Good organisational and problem-solving skills.

• Flexibility to work evenings, weekends, and public holidays.

Desirable

• Knowledge of room operations and hospitality software (e.g., booking systems).

• Personal Licence holder or willingness to obtain.

• First Aid trained.

Benefits

• Competitive salary and share of tips

• Discounted meals on shift

• Discount across food, drink, and rooms

• Opportunities for training and career progression

• Supportive and sociable working environment

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