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An established and expanding business is looking for a confident and motivated Credit Controller to join its busy Finance team based in Middlesbrough. This is a full-time, permanent position within a supportive and fast-paced working environment.
The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to manage their workload effectively while maintaining positive relationships with customers.
Key Responsibilities
- Proactively contact customers to recover overdue payments or agree on payment plans.
- Monitor and follow up on promises to pay, ensuring all commitments are met.
- Log and escalate unresolved disputes or queries to the relevant internal teams.
- Assist in issuing 7-day letters and escalate non-responsive accounts for further action.
- Resolve payment allocation issues by contacting customers where remittance advice is missing.
- Respond promptly to requests for additional documentation or information to remove payment barriers.
- Proactively engage with customers ahead of due dates to confirm receipt of invoices and necessary paperwork.
- Support the Credit Control team by raising any concerns or suggestions for process improvements with team leads or managers.
Key Skills & Attributes
- Strong team player with the ability to work independently.
- Highly organised with excellent time management skills.
- Confident communicator with strong negotiation and customer service abilities.
- Results-oriented and persuasive, able to influence outcomes effectively.
- Comfortable working in a high-volume, fast-paced environment.
- Proficient in Microsoft Office applications (Excel, Word, Outlook); experience with finance systems such as Dynamics is an advantage.
- Able to meet deadlines while maintaining high accuracy.
What’s on Offer
- Competitive salary (negotiable depending on experience)
- Annual performance-related bonus
- Company pension scheme
- Free on-site parking
- A long-term career opportunity within a growing organisation
Credit Controller (2+years experience) employer: CDM Recruitment Ltd
Join a dynamic and expanding finance team in Middlesbrough, where your role as a Credit Controller will be supported by a collaborative work culture that values communication and efficiency. With competitive salaries, performance-related bonuses, and a commitment to employee growth, this company offers a rewarding environment for those looking to advance their careers while enjoying the benefits of free on-site parking and a robust pension scheme.
Contact Detail:
CDM Recruitment Ltd Recruiting Team
