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- Tasks: Engage with customers face-to-face and via phone to enhance their property experience.
- Company: Join a well-established company known for its commitment to customer service excellence.
- Benefits: Receive full training, enjoy a supportive team environment, and gain valuable experience.
- Why this job: Be part of a growing team where your communication skills can shine and make a difference.
- Qualifications: No experience necessary, but customer service or marketing background is a plus.
- Other info: We're looking for 3 motivated individuals ready to grow with us!
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Representative – FULL TIM Due to expansion we are looking for 3 motivated individuals to join our successful Customer Service team, within a well established company. Our ideal candidate would be an individual that has some experience in customer service or marketing. However we do provide full training so experience is not necessary but an advantage. Responsibilities of the role Communicating either face to face or via telephone to deliver a funding allowance to help update their properties Communicating face to face Engaging with existing customers Promoting the company’s services and extras Booking appointments for our services and filing reports of every customer Dealing with questions and queries in order to continuously improve customer care Arranging and booking in service calls if required Skills and qualifications
Customer Service Advisor employer: First Home Improvement Careers
Contact Detail:
First Home Improvement Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with our company's services and values. Understanding what we offer will help you engage with customers more effectively and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. Since the role involves face-to-face interactions, being able to convey information clearly and confidently is key.
✨Tip Number 3
Show enthusiasm for customer service during your interactions. Highlighting your passion for helping others can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer scenarios. This demonstrates your problem-solving skills and readiness to tackle challenges in the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight any relevant experience in customer service or marketing. Even if you lack direct experience, emphasize transferable skills such as communication, problem-solving, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention why you are interested in the role and how your skills align with the responsibilities outlined in the job description.
Highlight Communication Skills: Since the role involves face-to-face and telephone communication, be sure to emphasize your communication skills in both your CV and cover letter. Provide examples of how you've successfully engaged with customers in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at First Home Improvement Careers
✨Show Your Communication Skills
Since the role involves a lot of face-to-face and telephone communication, be prepared to demonstrate your communication skills. Practice clear and concise responses to common customer service scenarios.
✨Highlight Relevant Experience
Even if you don't have direct experience in customer service, think about any relevant experiences you have in marketing or other roles that involved customer interaction. Be ready to discuss how those experiences can translate to this position.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've handled difficult situations or resolved customer issues in the past. This will show your potential employer that you can think on your feet and provide excellent customer care.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the training process or how success is measured in the customer service team.
