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- Tasks: Provide 1st/2nd line support for bespoke software to ensure smooth operations.
- Company: Cotality is a dynamic company focused on innovative client support solutions.
- Benefits: Enjoy a collaborative work culture and opportunities for personal growth.
- Why this job: Join a team that values curiosity and agility in a fast-paced environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and drive!
- Other info: Ideal for high school and college students looking for flexible work experience.
The predicted salary is between 28800 - 43200 £ per year.
Cotality is currently looking for an Associate, Client Support Analyst to join their UK team. This role will provide 1st/2nd line operational support to the business bespoke software for system users to operate effectively and efficiently.
We are always looking for curious, agile, enthusiastic, and driven people to add to our team! If you thrive in a dynamic, open and team-oriented environment...
Customer Support Analyst employer: CoreLogic
Contact Detail:
CoreLogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Analyst
✨Tip Number 1
Familiarise yourself with the bespoke software that Cotality uses. Understanding the software's functionalities and common issues can give you an edge during interviews, as you'll be able to demonstrate your proactive approach and problem-solving skills.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've successfully resolved client issues in the past. This will highlight your ability to provide effective support and your commitment to user satisfaction.
✨Tip Number 3
Research Cotality's company culture and values. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're a good fit for their team-oriented environment.
✨Tip Number 4
Prepare thoughtful questions about the role and the team dynamics at Cotality. This not only shows your genuine interest in the position but also helps you assess if the company is the right fit for you.
We think you need these skills to ace Customer Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Analyst position. Tailor your application to highlight how your skills and experiences align with what Cotality is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer support or operational roles. Use specific examples to demonstrate your problem-solving skills and ability to work in a team-oriented environment.
Show Enthusiasm: Cotality values curious and driven individuals. Make sure to convey your enthusiasm for the role and the company in your application. Share why you are excited about the opportunity to contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and clearly formatted. A polished application reflects your attention to detail.
How to prepare for a job interview at CoreLogic
✨Show Your Curiosity
As a Customer Support Analyst, curiosity is key. Prepare questions about the company's software and how it supports users. This shows your eagerness to learn and understand the product deeply.
✨Demonstrate Problem-Solving Skills
Be ready to discuss past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Emphasise Teamwork
Cotality values a team-oriented environment. Share examples of how you've collaborated with others in previous roles. Highlight your ability to communicate effectively and work towards common goals.
✨Prepare for Technical Questions
Since this role involves operational support for bespoke software, brush up on any relevant technical knowledge. Be prepared to answer questions about troubleshooting and user support scenarios.
