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- Tasks: Handle calls and emails, providing top-notch customer service daily.
- Company: Join a leading customer service provider in vibrant Inverness!
- Benefits: Enjoy a supportive work environment with potential for permanent employment.
- Why this job: Perfect for those who love helping others and want to grow their skills.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Temporary contract with a pathway to permanent position after training.
The predicted salary is between 20000 - 30000 £ per year.
Join our dynamic team at a leading customer service provider in the heart of Inverness! We pride ourselves on delivering exceptional service and creating a supportive work environment where our employees can thrive. If you are passionate about helping others and possess strong communication skills, we want to hear from you!
The role is initially on a temporary contract but will convert to a permanent opportunity after a period of time and successful training completed.
Job Responsibilities:- Handle incoming calls, emails, and correspondence with professionalism and efficiency.
- Respond to customer inquiries, providing accurate and timely information.
- Compose and proofread formal letters and emails to customers, ensuring clarity and adherence to company guidelines.
- Accurately log all customer interactions and outcomes in the company's CRM system.
- Maintain confidentiality and adhere to data protection regulations.
- Liaise with internal teams to ensure customer issues are resolved effectively.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Essential: Strong written communication skills with attention to detail, grammar, and tone.
- Excellent verbal communication skills with a clear and professional telephone manner.
- Ability to focus and maintain accuracy while handling multiple tasks in a fast-paced environment.
- Strong interpersonal skills and the ability to build rapport with customers.
- Competency in using Microsoft Office Suite.
- Desirable: Previous experience in a customer service or call centre role.
- Familiarity with conflict resolution techniques.
- Proficient in using CRM systems and data management tools.
Call Centre Operative employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operative
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding typical issues that customers face can help you respond more effectively during the interview and demonstrate your problem-solving skills.
✨Tip Number 2
Practice your verbal communication skills. Since the role requires a clear and professional telephone manner, consider doing mock calls with friends or family to build your confidence and refine your tone.
✨Tip Number 3
Research StudySmarter and our values. Knowing what we stand for and how we operate will not only help you align your answers during the interview but also show your genuine interest in joining our team.
✨Tip Number 4
Prepare questions to ask us during the interview. This shows your enthusiasm for the role and gives you a chance to learn more about the company culture and expectations, which is crucial for a customer service position.
We think you need these skills to ace Call Centre Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong written communication skills and any relevant experience in customer service or call centre roles. Use specific examples to demonstrate your attention to detail and ability to handle multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your strong interpersonal skills. Mention how your previous experiences align with the responsibilities of the Call Centre Operative role and express your enthusiasm for joining the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. Ensure that your tone is professional and that your documents adhere to the company's guidelines.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Communication Skills
As a Call Centre Operative, strong communication is key. During the interview, demonstrate your verbal and written skills by speaking clearly and confidently. You might also want to prepare a few examples of how you've effectively communicated in past roles.
✨Prepare for Common Scenarios
Expect questions about handling difficult customers or resolving conflicts. Think of specific situations where you successfully managed such challenges and be ready to discuss your approach and the outcomes.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM system, it’s beneficial to show your familiarity with such tools. If you have experience with any specific systems, mention them, or express your willingness to learn quickly.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work well in a team and adapt to a fast-paced environment. Share examples of how you've collaborated with colleagues to resolve customer issues or improve service delivery.
