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- Tasks: Join our team as a Customer Order Specialist, processing orders and managing customer inquiries.
- Company: We're a dynamic company in Cheltenham focused on customer satisfaction and operational excellence.
- Benefits: Enjoy a competitive pay rate of £16-£17.50 per hour and a 12-month contract.
- Why this job: Be part of a collaborative environment where your ideas for process improvements are valued.
- Qualifications: A Bachelor's degree or high school diploma with relevant experience is required.
- Other info: This role offers opportunities to engage in sales activities and develop operational plans.
Customer Order Specialist
Customer Order Specialist
The location of the role is Cheltenham .
The duration of the contract is 12 months .
The pay rate on offer is £16-£17.50 per hour .
Role Summary:
Responsible for facilitating transactions as part of a Customer Contract/Order team. Includes activities such as processing transactions, managing processes, and fulfilment of orders.
Responsibilities:
- Facilitate acceptance of customer and suppliers' orders – process order intake, input into internal systems.
- Connect to customer portals and systems.
- May support forecasting, billing and collection activities.
- Key contact for customer inquiries. Work with operations to understand and communicate commits and status to customers.
- May also engage in sales activities for assigned customers.
- Major contribution to the development of an operational year plan for own department activities of the team.
- Suggests improvements in products, processes and procedures.
- Provide pro-active support to the wider PM community
- Works together with people from the business unit.
- Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.
- Expedites orders where necessary
Qualifications:
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in a Customer/Supplier facing role and/or Aerospace Manufacturing.
Desired Characteristics:
- Experience of working within a sales admin / order processing role or similar
- Experience of using business system i.e. Oracle, SAP
- Competent and confidence with MS Office Suite
- Attention to detail
- Ability to prioritise workload to meet customer demands
- Strong oral and written communication skills
- Experience of building relationships with both internal and external stakeholders
- Confident in challenging the status quo
- Ability to work independently and as part of a team
- Strong organisational skills
- A willingness to embrace change and drive process improvement
- Strong problem-solving skills.
Customer Order Specialist employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Specialist
✨Tip Number 1
Familiarize yourself with the specific order processing systems mentioned in the job description, like Oracle or SAP. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer inquiries. Practice articulating how you would manage customer expectations and resolve issues effectively, as this is a key part of the role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you improved processes or resolved challenges. This will demonstrate your proactive approach to process improvement.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can help you tailor your approach and show that you understand the company's values.
We think you need these skills to ace Customer Order Specialist
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and qualifications required for the Customer Order Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in sales administration or order processing roles. Mention specific systems you've used, like Oracle or SAP, and how they relate to the job.
Showcase Communication Skills: Since strong oral and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with both customers and internal teams.
Demonstrate Problem-Solving Abilities: Include instances where you've successfully solved problems or improved processes in previous roles. This will show your potential employer that you can contribute positively to their team.
How to prepare for a job interview at Undisclosed
✨Showcase Your Order Processing Experience
Make sure to highlight any previous experience you have in sales admin or order processing roles. Be ready to discuss specific examples of how you've successfully managed customer orders and transactions.
✨Demonstrate Your Technical Skills
Familiarize yourself with the business systems mentioned in the job description, such as Oracle or SAP. If you have experience using these systems, be prepared to discuss how you utilized them in your previous roles.
✨Emphasize Communication Skills
Since this role involves being a key contact for customer inquiries, practice articulating your thoughts clearly. Prepare examples that showcase your strong oral and written communication skills, especially in resolving customer issues.
✨Prepare for Problem-Solving Scenarios
Think of instances where you've had to solve problems or improve processes in your past roles. Be ready to share these experiences, as they will demonstrate your ability to embrace change and drive process improvement.
