Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with digital print orders and provide excellent service.
- Company: Join St Austell Printing Company, a leading eco-friendly printing firm in Cornwall.
- Benefits: Enjoy a supportive work environment and opportunities to develop your skills.
- Why this job: Be part of a passionate team and contribute to exciting print projects.
- Qualifications: Experience with digital print or design software like Adobe InDesign is preferred.
- Other info: Ideal for those with strong IT skills and a positive attitude.
The predicted salary is between 24000 - 36000 £ per year.
St Austell Printing Company (SAPC) is a successful commercial and environmentally responsible printing company located in our sustainable, purpose built factory in St Austell. We offer a full range of in-house services including digital and litho printing, artwork and design, finishing and bindery, specialist finishing, mailing and fulfilment.
We take great pride in the quality of our work and the service we provide to our customers across Cornwall, South West and UK. We offer a wide range of print products, ranging from our print shop services including photocopying, plans, leaflets, posters and banners to large scale print projects of company brochures, folders, playing cards, greeting cards, point of sale and packaging.
We're looking for a proactive, customer focused Customer Service Assistant to join our busy Digital Print Shop. This role is ideal for someone with experience or a keen interest in digital print or design, with strong IT/ admin skills and a passion for delivering excellent service.
Key Responsibilities- The customer service assistant will support the design and digital print shop team with day-to-day tasks related to all types of digital printing and customer enquiries.
- Provide friendly and efficient customer service and advice via phone, email and in person.
- Take payment and process orders using our MIS and till systems.
- Operate digital print machines and large format printers.
- Create and check artwork files for print readiness.
- Handle digital print production from estimate to delivery.
- Assist with finishing and bindery as needed.
- Experience in digital print or design software such as Adobe InDesign (preferred).
- Strong communication and organisation skills.
- Confidence using IT systems and managing multiple tasks.
- A team player with a positive, solution focused attitude.
- Work in a supportive, sustainable, family business.
- Develop your skills across a variety of print services.
- Be part of a friendly and passionate team.
Digital Print Shop Customer Service Assistant employer: St Austell Printing Company
Contact Detail:
St Austell Printing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Print Shop Customer Service Assistant
✨Tip Number 1
Familiarise yourself with digital print processes and software, especially Adobe InDesign. This knowledge will not only help you understand the role better but also impress the hiring team with your proactive approach.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled customer inquiries or complaints in the past. Being able to discuss real-life scenarios will demonstrate your capability to provide excellent service.
✨Tip Number 3
Research St Austell Printing Company and their commitment to sustainability. Mentioning specific initiatives or values during your conversation can show that you align with their mission and are genuinely interested in the company.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. The role requires juggling various responsibilities, so demonstrating your ability to prioritise will be key in making a strong impression.
We think you need these skills to ace Digital Print Shop Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and digital print. Include any specific software skills, like Adobe InDesign, and emphasise your communication and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital print and customer service. Mention why you want to work at St Austell Printing Company and how your skills align with their values and needs.
Showcase Relevant Experience: In your application, provide examples of past roles or projects where you've successfully handled customer inquiries or worked with digital printing. This will demonstrate your capability and enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at St Austell Printing Company
✨Show Your Passion for Print
Make sure to express your enthusiasm for digital printing and design during the interview. Share any relevant experiences or projects you've worked on, as this will demonstrate your genuine interest in the field.
✨Familiarise Yourself with Software
If you have experience with Adobe InDesign or other design software, be prepared to discuss it. If not, consider brushing up on the basics before the interview, as this knowledge could set you apart from other candidates.
✨Demonstrate Customer Service Skills
Since the role involves direct customer interaction, think of examples where you've provided excellent customer service. Highlight your communication skills and how you handle enquiries or complaints effectively.
✨Prepare Questions About the Company
Research St Austell Printing Company and prepare thoughtful questions about their services and values. This shows that you're genuinely interested in the company and helps you assess if it's the right fit for you.
