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- Tasks: Support IT services, manage tickets, and handle hardware repairs daily.
- Company: Join a dynamic team supporting a key client in Woolwich.
- Benefits: Earn £16.51 per hour with hands-on experience in a secure environment.
- Why this job: Great opportunity to enhance your IT skills while making a real impact.
- Qualifications: Must have strong Windows OS knowledge and active SC Clearance.
- Other info: Onsite role with a focus on teamwork and problem-solving.
6 months, Inside IR35 contract - £16.51 per hour
Role will require being onsite every day - office location Woolwich.
Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
- Active SC Clearance is required for this role.
- Previous experience working in secure or government environments is a plus.
IT Support Engineer - SC Cleared employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - SC Cleared
✨Tip Number 1
Make sure you highlight your experience with Windows OS and Office 365 during any conversations or interviews. Being able to discuss specific scenarios where you've successfully managed IT support tickets will demonstrate your hands-on knowledge.
✨Tip Number 2
Since this role requires SC clearance, be prepared to discuss your previous experiences in secure environments. If you have worked in government settings before, share those insights to show you're familiar with the protocols and expectations.
✨Tip Number 3
Familiarise yourself with common hardware troubleshooting techniques and be ready to provide examples of how you've handled break/fix situations in the past. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage tasks and priorities effectively. Mention any tools or methods you use to keep track of IT support tickets and asset management, as this is crucial for the role.
We think you need these skills to ace IT Support Engineer - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS and Office 365. Emphasise any previous roles where you managed IT support tickets or handled hardware repairs.
Craft a Strong Cover Letter: In your cover letter, explain why you're a great fit for the IT Support Engineer role. Mention your SC Clearance and any experience in secure environments, as well as your ability to work independently and manage tasks efficiently.
Showcase Technical Skills: Clearly outline your technical skills related to Intel-based hardware, troubleshooting, and device maintenance. Provide specific examples of past experiences where you successfully resolved IT issues or supported hardware rollouts.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at identifi Global Resources
✨Know Your Tech
Make sure you brush up on your knowledge of Windows OS and Office 365. Be prepared to discuss your experience with Intel-based hardware and any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of how you've handled break/fix situations or managed IT support tickets. Highlight your ability to meet SLAs and how you prioritise tasks.
✨Demonstrate Communication Skills
Since you'll be supporting end users, it's crucial to show that you can communicate technical information clearly. Practice explaining complex concepts in simple terms.
✨Understand the Environment
Familiarise yourself with working in secure or government environments, as this is a plus for the role. Be prepared to discuss how you would adhere to site regulations and internal processes.
