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For Companies At a Glance
- Tasks: Handle daily fault requests and maintain high-end security systems.
- Company: Join a leading firm in security solutions, dedicated to client safety.
- Benefits: Enjoy flexible working hours and the chance to work remotely.
- Why this job: Perfect for tech enthusiasts seeking a dynamic role with varied challenges.
- Qualifications: Knowledge of CCTV, IT, and access control systems is essential.
- Other info: Willingness to travel and stay away from home is required.
The predicted salary is between 36000 - 60000 £ per year.
Matthew James Recruitment are currently seeking Field Service Engineers (security) for their client on a permanent basis.
The Role
This role will deal with daily fault requests, PPM duties and OOHs reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks involved in keeping an important site safe and secure. The potential areas of work and the client demands in the area will require the successful candidate to obtain a high level of vetting.
The engineering role will require a great deal of flexibility, and you will need to demonstrate a can do attitude and be able to stay away when required. You will become a member of a team of engineers who work remotely but can offer guidance and support when required with their strong technical background. The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer base. The successful candidate will be expected to work off patch and to spend time away from home.
Duties & Responsibilities
- Provide a reliable, courteous, efficient, and effective service.
- Always maintain a positive image of the company to the customer, through high standards of dress and customer communications.
- At the completion of each service visit close or update the helpdesk with the call status.
- Ensure that any company vehicle provided is maintained in good working order.
- Maintain a high level of personal performance demonstrating a willingness to help colleagues.
- A flexible approach to working hours.
- Adhere to the company’s Management Systems.
- To undertake any other duties as required by the Service Manager in delivering a top class service to the client.
- Assist with the call out rota.
Qualifications & Experience
- Sound knowledge of CCTV, IT and PID Systems on varying scales.
- Sound knowledge of Access Control systems with Site Mustering.
- Sound knowledge of DVR & NVR systems.
- On site repair capability.
- It is desirable to have knowledge in some of the following areas: PIDs, Galaxy Alarms, Cortech GUI, CEM Access Control, Synergy Video Matrix Systems, IP Systems, Networks, Raid Recording, First line repairs on Gates and Barriers (various).
Field Service Engineer employer: Matthew James Recruitment Ltd
Contact Detail:
Matthew James Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as CCTV, access control systems, and DVR/NVR systems. Having hands-on experience or relevant certifications in these areas can set you apart from other candidates.
✨Tip Number 2
Network with current or former Field Service Engineers in the security sector. They can provide valuable insights into the role and may even refer you to opportunities within their companies, including ours at StudySmarter.
✨Tip Number 3
Demonstrate your flexibility and willingness to travel during interviews. Share examples of past experiences where you've successfully adapted to changing schedules or worked away from home, as this is a key requirement for the role.
✨Tip Number 4
Prepare to discuss how you maintain high standards of customer service. Think of specific instances where you've gone above and beyond to ensure client satisfaction, as this aligns with the company's values and expectations.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security systems, particularly CCTV, IT, and access control systems. Use specific examples to demonstrate your technical skills and problem-solving abilities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Mention your flexibility and willingness to travel, as well as your ability to work independently while being part of a remote team.
Highlight Relevant Qualifications: If you have certifications or training related to security systems, be sure to include them in your application. This could set you apart from other candidates and show your commitment to the field.
Showcase Soft Skills: Emphasise your customer service skills and positive attitude in your application. The role requires effective communication and a courteous approach, so make sure to reflect these qualities in your writing.
How to prepare for a job interview at Matthew James Recruitment Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of CCTV, IT, and PID systems. Be prepared to discuss your experience with access control systems and any specific technologies mentioned in the job description. This will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Flexibility and Adaptability
Since the role requires a flexible approach to working hours and the possibility of staying away from home, be ready to share examples of how you've successfully adapted to changing circumstances in previous jobs. This will show that you have the right mindset for this dynamic position.
✨Emphasise Teamwork and Communication Skills
As you'll be part of a remote team, it's crucial to highlight your ability to work collaboratively and communicate effectively. Share instances where you've supported colleagues or worked as part of a team to solve problems, which will illustrate your commitment to maintaining high service standards.
✨Maintain a Professional Image
The role involves representing the company to clients, so it's important to convey a professional image. Discuss how you prioritise customer service and maintain high standards in your appearance and communication. This will reassure the interviewer that you understand the importance of client relations.
