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- Tasks: Support warranty concerns and assist with technical documentation for Triumph motorcycles.
- Company: Join Triumph, a legendary brand known for crafting iconic motorcycles with passion and innovation.
- Benefits: Enjoy competitive perks like enhanced holidays, discounts on gear, and life assurance.
- Why this job: Be part of a dynamic team that values your input and offers opportunities for growth and travel.
- Qualifications: Must have a full motorcycle licence and strong communication skills; knowledge of motorcycle systems is essential.
- Other info: This role includes occasional international travel and requires resilience and adaptability.
The predicted salary is between 30000 - 42000 £ per year.
A Warranty Coordinator is required, working within the Central Warranty Team to provide technical and warranty support for the Triumph global subsidiary and distributor network to ensure accurate and timely resolution of customer warranty concerns. A limited amount of direct customer support will also be included. The Warranty Coordinator is required to hold a full motorcycle driving licence. The role will also involve occasional overseas travel.
A key function of the role involves investigating and defining emerging warranty concerns for escalation to the relevant internal Quality & Design teams and providing feedback, reporting and returned parts to enable swift resolution of technical and warranty concerns. The role also involves the operation and maintenance of the Triumph warranty claims systems, based on AS400 and the Triumph Online portal. You will also work closely with the Triumph Technical Publications team to ensure accuracy of technical documentation. The coordinator will also be required to assist with the development and testing of the warranty systems.
Candidates are required to have the following:
- Full motorcycle driving licence
- Good knowledge of motorcycle mechanical, electronic fuel injection and electrical systems
- Strong verbal and written communication skills
- Strong user of Microsoft applications including Word, Excel, Dynamics 365 and Outlook email, calendar and task setting
- Ability to work with data, analyse and summarise
- Self-motivated and resilient. Flexible and adaptable.
- Able to take instruction and work under pressure.
- Excellent communication skills, clear and concise written and verbal skills
- Valid passport; occasional international travel required
A variety of competitive benefits, including an enhanced holiday scheme, employee benefits platform and a favourable life assurance scheme. Motorcycle, clothing and accessories are available to purchase at a heavily discounted rate. An iconic place to work; join us for the ride!
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Warranty Coordinator (MC563) employer: Triumph
Contact Detail:
Triumph Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Coordinator (MC563)
✨Tip Number 1
Familiarise yourself with Triumph's motorcycle models and their warranty processes. Understanding the specifics of the motorcycles will help you engage more effectively during interviews and demonstrate your genuine interest in the brand.
✨Tip Number 2
Brush up on your technical knowledge, especially regarding motorcycle mechanical and electronic systems. Being able to discuss these topics confidently will set you apart from other candidates and show that you're well-prepared for the role.
✨Tip Number 3
Network with current or former employees of Triumph, particularly those in warranty or technical roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for potential questions about handling customer warranty concerns and data analysis. Think of examples from your past experiences where you've successfully resolved issues or worked under pressure, as these will be key aspects of the role.
We think you need these skills to ace Warranty Coordinator (MC563)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Warranty Coordinator position. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with warranty claims, technical support, or motorcycle mechanics. Use specific examples to demonstrate your knowledge of motorcycle systems and your problem-solving abilities.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure that your application is well-written and free of errors. Consider including examples of how you've effectively communicated in past roles.
Prepare for International Travel: Mention your willingness and ability to travel internationally if required. If you have prior experience with overseas travel for work, include that in your application to show your adaptability and readiness for the role.
How to prepare for a job interview at Triumph
✨Show Your Passion for Motorcycles
Make sure to express your genuine enthusiasm for motorcycles during the interview. Share any personal experiences or stories that highlight your love for riding and understanding of motorcycle mechanics, as this will resonate well with the company's culture.
✨Demonstrate Technical Knowledge
Be prepared to discuss your knowledge of motorcycle mechanical and electronic systems. Brush up on common warranty issues and be ready to explain how you would approach investigating and resolving these concerns.
✨Highlight Communication Skills
Since the role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might be asked to explain complex technical information, so consider how you can simplify it for different audiences.
✨Prepare for Data Analysis Questions
As the position involves working with data, be ready to discuss your experience with Microsoft applications like Excel. Think of examples where you've successfully analysed data to make informed decisions or improve processes.
