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- Tasks: Manage resident repair requests and schedule appointments for repairs.
- Company: Join a dedicated team focused on delivering excellent customer service in Basildon.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Why this job: Be part of a team that values customer satisfaction and makes a real difference in the community.
- Qualifications: No specific qualifications required; just a passion for helping others and good communication skills.
- Other info: Hiring ASAP, so don't miss your chance to apply!
The predicted salary is between 27000 - 29000 £ per year.
Location: Basildon
Term: Full time / Perm
Salary: £27k - £29k per annum
Hiring ASAP
Description of role: Responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer service.
Day to Day: Schedule and ...
Repairs Planner employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Familiarise yourself with common repair issues and solutions. Understanding the types of repairs residents might request will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves a lot of interaction with residents, showcasing your ability to handle queries and complaints effectively can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the housing or repairs sector. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare for situational questions in interviews. Think about how you would handle specific scenarios related to scheduling repairs or dealing with difficult customers, as these are likely to come up.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Repairs Planner. Highlight key skills such as customer service, communication, and scheduling that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience in repairs planning or customer service. Use specific examples that demonstrate your ability to handle repair requests and manage schedules effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention your problem-solving skills and any experience with managing appointments or working with subcontractors.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Build Recruitment
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Repairs Planner. Familiarise yourself with the typical repair requests and how to prioritise them effectively. This will show your potential employer that you're serious about the role.
✨Demonstrate Customer Service Skills
Since the role involves responding to resident repair requests, be prepared to discuss your previous customer service experiences. Highlight specific examples where you provided excellent service or resolved issues efficiently.
✨Showcase Your Problem-Solving Abilities
Be ready to talk about how you would diagnose repair issues and allocate appointments. Think of scenarios where you've had to think on your feet and come up with solutions quickly, as this is crucial for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to repairs and customer service. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
