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- Tasks: Provide 1st and 2nd line support for D365 SCM software.
- Company: Catch Resource Management connects top talent with leading ERP solutions.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in supply chain management.
- Qualifications: Experience with D365 SCM or Dynamics AX2012 is essential; customer service skills are a must.
- Other info: This role offers a hybrid working model and opportunities for continuous learning.
The predicted salary is between 28000 - 36000 £ per year.
Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role. The role can be completed on a primarily remote basis.
Key Skills & Experience:
- Experience of working in a busy environment, to targets, to SLA’s and within timescales
- D365 SCM experience – SCM module knowledge
- Previous Service Management experience (ITIL preferable)
- Excellent customer service skills and exceptional telephone manner
- Team player with a calm and friendly personality
- Demonstrated commitment to service quality excellence
- Good communication skills on all levels
- Strong problem-solving skills
- Good organisation & prioritisation skills
- Professional, flexible, able to work under pressure and adaptable
- Self-motivated with a ‘can-do’ attitude
- Full UK Driving license
Main Responsibilities:
- Provide specific 1st/2nd line D365 SCM software support
- Provide Dynamics AX & D365 administration duties
- Monitor ERP batch queues for error notifications
- Manage and maintain user access lists/security around environment access
- Train end users on elements of Dynamics AX & D365, including integrated applications
- Maintain a high degree of customer service and adhere to all service level agreements and processes
- Take ownership of user support, troubleshooting, fault resolution and service management
- Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops
- Highlight when external technical support is required
- Remote Support management of customer issues when required
- Create, maintain and publish relevant support documentation
Location: UK (Hybrid). Candidates must be eligible to work in this country.
D365 SCM Support Analyst employer: Catch Resource Management
Contact Detail:
Catch Resource Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 SCM Support Analyst
✨Tip Number 1
Familiarise yourself with the D365 SCM modules and their functionalities. Understanding the specific features and common issues users face can help you stand out during interviews, as you'll be able to demonstrate your knowledge and problem-solving skills.
✨Tip Number 2
Network with professionals in the Dynamics 365 community. Engaging with others who work in similar roles can provide insights into the job market and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential technical assessments by practising common support scenarios related to D365 SCM. Being able to troubleshoot and resolve issues on the spot will showcase your practical skills and readiness for the role.
✨Tip Number 4
Highlight your customer service experience during discussions. Since this role requires excellent communication and a friendly approach, sharing examples of how you've successfully handled customer interactions can make a strong impression.
We think you need these skills to ace D365 SCM Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with D365 SCM and any relevant support roles. Use keywords from the job description, such as '1st and 2nd line support' and 'Supply Chain Management', to catch the employer's attention.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer service skills and problem-solving abilities. Mention specific examples of how you've successfully supported users in previous roles, particularly in D365 or similar ERP systems.
Showcase Relevant Experience: Clearly outline your previous experience with D365 F&O, Trade & Logistics, or Dynamics AX2012. Highlight any service management experience, especially if you have ITIL knowledge, as this is a plus for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Catch Resource Management
✨Showcase Your D365 SCM Knowledge
Make sure to brush up on your knowledge of the D365 Supply Chain Management modules. Be prepared to discuss specific scenarios where you've applied this knowledge in previous roles, as it will demonstrate your expertise and relevance for the position.
✨Demonstrate Customer Service Skills
Since excellent customer service is crucial for this role, think of examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your calm and friendly approach, especially in challenging situations.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you've approached troubleshooting in the past, particularly with D365 or similar ERP systems. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork and Adaptability
This role requires a team player who can adapt to changing needs. Share examples of how you've successfully collaborated with others and adjusted to new challenges in a busy work environment. This will show your potential employer that you're a good fit for their team.
