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For Companies At a Glance
- Tasks: Be the go-to person for a new client, ensuring smooth operations and communication.
- Company: Join a rapidly growing company that values innovation and teamwork.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by driving client success and enhancing your problem-solving skills.
- Qualifications: 1+ years in Business, Finance, or Supply Chain; strong Excel and communication skills required.
- Other info: Ideal for motivated individuals looking to thrive in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
This is a newly created role in a business which has seen exceptional growth over the last two years, and gives the opportunity for the right individual to become the key contact for a newly acquired Client, helping to drive the next phase of growth and expansion.
The Role includes:
- Being the key point of contact between the Client and the Company.
- Working closely with the Customer Services, Warehouse, Planning and Transport teams in the company to ensure smooth operation of the Client account.
- Owning the customer payment system to ensure orders are paid before being released to the planning team.
- Following up with the customers for any payment queries and escalating to the Client where required.
- Monitoring the overall client account to ensure SLA’s are being met, managing the teams and escalating issues as required.
- Monitoring delivery performance to ensure any issues are directed to the relevant teams or Client for resolution.
- Working with the Warehouse and Stock control teams to coordinate inbound goods shipping schedules, and to identify and manage any stock queries.
- Working closely with the Client to manage any order queries or updates to order details and relaying this to the relevant teams.
- Working closely with the Systems teams to understand the order flow and resolve any systems queries, and to update the system master data for new product launches.
- Providing stakeholders with regular KPI reporting.
You will have:
- Self-confidence and a high degree of motivation and drive to succeed.
- An analytical mindset and strong problem-solving capabilities.
- A strong working knowledge of Excel for reporting and analytical purposes.
- Excellent communication skills to communicate clearly, effectively, and appropriately with colleagues at all levels.
- Strong organisational skills, to independently manage a mix of regular and ad-hoc activities.
- A structured approach to problem solving, suggesting improvements and constructively challenging processes.
- 1+ years of experience in Business, Finance, Supply Chain, or a related field.
Desirable skills and experiences also include:
- Experience in a Transport or Logistics environment.
- Influencing skills to independently engage a wide range of team members to support your initiatives.
- Experience of working with teams in multiple locations.
Client Account Manager employer: WS Transportation
Contact Detail:
WS Transportation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Familiarise yourself with the logistics and supply chain industry. Understanding the key players, processes, and challenges will help you speak confidently about how you can contribute to our growth at StudySmarter.
✨Tip Number 2
Brush up on your Excel skills, especially in data analysis and reporting. Being able to demonstrate your proficiency in managing KPIs and presenting data effectively will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships or resolved issues in previous roles. This will showcase your problem-solving abilities and communication skills, which are crucial for the Client Account Manager position.
✨Tip Number 4
Network with professionals in the logistics and transport sectors. Engaging with industry contacts can provide insights into best practices and may even lead to referrals that could enhance your application with us.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, logistics, and any analytical skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Client Account Manager role and how your background aligns with the company's growth objectives. Mention specific examples of your problem-solving skills and experience in managing client accounts.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including examples in your application that demonstrate your ability to communicate effectively with various stakeholders, especially in challenging situations.
Highlight Analytical Abilities: Given the importance of an analytical mindset for this position, include any relevant experience with data analysis or reporting, particularly using Excel. This will show that you can handle the KPI reporting aspect of the role.
How to prepare for a job interview at WS Transportation
✨Showcase Your Communication Skills
As a Client Account Manager, you'll need to communicate effectively with various teams and clients. Prepare examples of how you've successfully managed communication in previous roles, highlighting your ability to convey information clearly and resolve issues.
✨Demonstrate Your Analytical Mindset
The role requires strong analytical skills, especially with Excel. Be ready to discuss how you've used data to solve problems or improve processes in past positions. Consider bringing a sample report or analysis you've done to showcase your capabilities.
✨Highlight Your Organisational Skills
With multiple responsibilities, strong organisational skills are crucial. Prepare to discuss how you prioritise tasks and manage your time effectively. You might want to share specific tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client queries or operational issues. Think of scenarios from your past experience where you successfully navigated challenges, and be ready to explain your thought process.
