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- Tasks: Lead the Cigar Tasting Room, ensuring exceptional guest service and managing stock.
- Company: Join The Peninsula London, a prestigious hotel known for luxury and excellence.
- Benefits: Enjoy competitive pay, service charge, and attractive perks in a vibrant environment.
- Why this job: Be part of a high-profile team, shaping a unique cigar culture in a luxury setting.
- Qualifications: 5+ years in a management role at a Cigar Lounge, with strong food and beverage knowledge.
- Other info: Fluent English required; a second language is a plus. Join us to elevate your career!
The predicted salary is between 45000 - 63000 £ per year.
The Peninsula London is excited to announce that we are seeking a Cigar Tasting Room Manager; a Cigar professional to lead our Tasting Room. This critical role will drive operational excellence, while ensuring a personalised and engaging luxury experience.
Located on the 8th floor of The Peninsula London, our Cigar Tasting Lounge provides a relaxed and refined ambiance in which guests of the Hotel or Brooklands will be able to enjoy a finely curated choice of cigars from our humidor. The Cigar Lounge features a bespoke walk-in humidor with a great selection of Cuban and New World cigars, including rare, vintage and limited editions, with smoking on the terrace possible. An exceptional opportunity to join our high-profile flagship hotel in London with market leading remuneration, service charge and attractive benefits.
Join our award-winning group, working alongside a highly experienced team.
Key accountabilities:- Always ensure the delivery of exceptional guest service by providing a friendly, yet discreet and unobtrusive service while keeping with the core Peninsula Service Principles.
- Stock and inventory management within the Tasting Lounge.
- Responsible for the efficient and courteous handling of guest inquiries.
- Establish and maintain colleague interactions with productive working relationships.
- Work closely with other departments such as Sales & Marketing or Retail Merchandising to conceptualize and implement dynamic marketing programmes to drive marketing/PR activities for the outlet.
- Coach, mentor and guide colleagues to curate a bespoke, market leading cigar culture and achieve optimal performance in all phases of service and job functions.
- Minimum 5 years relevant experience in a Cigar Lounge in a management role with similar standards and expectations (hotel based or standalone).
- All-encompassing food and beverage knowledge.
- London experience with great exposure to Cigar Lounge service.
- Excellent time management and organizational skills, highly adaptable, naturally positive.
- Fluent English communication proficiency. Expertise in a second language would be desirable.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Cigar Tasting Room Manager employer: The Hongkong and Shanghai Hotels, Limited
Contact Detail:
The Hongkong and Shanghai Hotels, Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cigar Tasting Room Manager
✨Tip Number 1
Familiarise yourself with the specific cigars offered at The Peninsula London. Knowing the unique features of their curated selection, including rare and vintage options, will help you stand out during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the cigar industry or those who have experience in luxury hospitality. Attend events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight any specific training or mentoring experiences that align with the responsibilities of coaching colleagues in a luxury setting.
✨Tip Number 4
Research The Peninsula London's service principles and values. Tailor your approach to reflect their commitment to exceptional guest service, ensuring you can articulate how you would embody these principles in the Cigar Tasting Room.
We think you need these skills to ace Cigar Tasting Room Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in cigar lounges and management roles. Emphasise your knowledge of cigars, customer service skills, and any previous roles that align with the expectations outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cigars and luxury service. Mention specific experiences that demonstrate your ability to provide exceptional guest service and how you can contribute to the Cigar Tasting Room at The Peninsula London.
Highlight Relevant Skills: In your application, focus on key skills such as inventory management, time management, and your ability to work collaboratively with other departments. These are crucial for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a luxury environment.
How to prepare for a job interview at The Hongkong and Shanghai Hotels, Limited
✨Show Your Passion for Cigars
Make sure to express your enthusiasm for cigars and the culture surrounding them. Share your personal experiences with different types of cigars, and discuss what you love about managing a cigar lounge. This will demonstrate your genuine interest in the role.
✨Highlight Your Guest Service Skills
Since exceptional guest service is key in this role, prepare examples of how you've provided outstanding service in previous positions. Discuss specific situations where you went above and beyond to ensure a memorable experience for guests.
✨Demonstrate Your Management Experience
Be ready to talk about your management style and how you've successfully led teams in the past. Highlight your experience in coaching and mentoring colleagues, as well as any strategies you've implemented to improve team performance.
✨Prepare for Collaboration Questions
This role requires working closely with other departments. Think of examples where you've collaborated with sales, marketing, or other teams to achieve a common goal. Be prepared to discuss how you can contribute to dynamic marketing programmes for the cigar lounge.
