Technical Support Analyst

IT Support Analyst – £55,000 – £65,000 – London, Onsite
Salary: £55,000 – £65,000
Location: London – onsite
Type: Permanent
Sector: Insurance
IT Support Analyst is required for a leading global insurance organisation currently going through a significant growth in the UK office currently at 250 people in the UK and 500 internationally. You will be joining a team of 4 supporting primarily UK based users but also across the global locations on occasion. They\’re seeking a highly proactive expert in end-user support, working in a collaborative, high-performing environment where your technical expertise will directly support business operations and strategic initiatives. You will be providing support across the business from white glove VIP support to executives to AV support for Microsoft based conference rooms.
This will require you to be an expert in Microsoft Azure environment with windows-based users as well as some network support for routers, switches, firewalls, and wireless tech. You will have an excellent approach to customer service with regular feedback to senior management for projects, incident management, and change management
The role

• Troubleshooting and resolving issues across hardware, software, and network infrastructure (including routers, switches, firewalls, and wireless tech).
• Installing, configuring, and maintaining primarily Windows desktops in a Microsoft environment and, printers, and peripherals.
• Provide high quality customer support experience – ensuring timely follow-ups after ticket resolution and proactively recommending improvements to support process
• Maintaining accurate records in the IT ticketing system and ensuring high levels of first-call resolution.
• Collaborating with global and local IT teams to ensure consistent support across all locations.
• Participating in Disaster Recovery activities and providing technical guidance to business units.

Skills and requirements

• Similar IT support role, ideally within financial services or insurance
• Worked within a Microsoft Azure environment
• Experience with network troubleshooting (switches, routers, firewalls).
• Familiar with DNSS, DHCP, Group Policy
• Strong knowledge of Windows and Mac OS, remote desktop tools, and support desk software.

Why Join this organisation?

• Opportunity to join a major US insurance organisation undergoing a major UK expansion
• Work in a collaborative and supportive team that values professional growth.
• Engage in a variety of challenging and rewarding projects.
• Be part of a company that is committed to innovation and excellence.
• Work in a brand-new office in the City of London

Interested? Reach out to Jenna at jenna@pioneer-search.com to learn more or apply.