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- Tasks: Provide top-notch IT support to users, troubleshoot issues, and maintain systems.
- Company: Join a leading global insurance firm expanding rapidly in the UK.
- Benefits: Enjoy a collaborative team environment and opportunities for professional growth.
- Why this job: Be part of exciting projects in a brand-new office while making a real impact.
- Qualifications: Experience in IT support, especially in Microsoft Azure and network troubleshooting.
- Other info: Work onsite in London with a supportive team focused on innovation.
The predicted salary is between 46000 - 78000 £ per year.
IT Support Analyst is required for a leading global insurance organisation currently going through significant growth in the UK office. You will be joining a team of 4 supporting primarily UK based users but also across global locations on occasion. They are seeking a highly proactive expert in end-user support, working in a collaborative, high-performing environment where your technical expertise will directly support business operations and strategic initiatives.
You will be providing support across the business from white glove VIP support to executives to AV support for Microsoft based conference rooms. This will require you to be an expert in Microsoft Azure environment with windows-based users as well as some network support for routers, switches, firewalls, and wireless tech. You will have an excellent approach to customer service with regular feedback to senior management for projects, incident management, and change management.
The role:
- Troubleshooting and resolving issues across hardware, software, and network infrastructure (including routers, switches, firewalls, and wireless tech).
- Installing, configuring, and maintaining primarily Windows desktops in a Microsoft environment, printers, and peripherals.
- Provide high quality customer support experience - ensuring timely follow-ups after ticket resolution and proactively recommending improvements to support process.
- Maintaining accurate records in the IT ticketing system and ensuring high levels of first-call resolution.
- Collaborating with global and local IT teams to ensure consistent support across all locations.
- Participating in Disaster Recovery activities and providing technical guidance to business units.
Skills and requirements:
- Similar IT support role, ideally within financial services or insurance.
- Worked within a Microsoft Azure environment.
- Experience with network troubleshooting (switches, routers, firewalls).
- Familiar with DNS, DHCP, Group Policy.
- Strong knowledge of Windows and Mac OS, remote desktop tools, and support desk software.
Why Join this organisation?
- Opportunity to join a major US insurance organisation undergoing a major UK expansion.
- Work in a collaborative and supportive team that values professional growth.
- Engage in a variety of challenging and rewarding projects.
- Be part of a company that is committed to innovation and excellence.
- Work in a brand-new office in the City of London.
Interested? Reach out to Jenna at jenna@pioneer-search.com to learn more or apply.
Technical Support Analyst employer: Pioneer Search
Contact Detail:
Pioneer Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft Azure and network troubleshooting. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This is crucial as the position requires a high-quality customer support experience, so be ready to highlight your proactive approach.
✨Tip Number 3
Research the company’s culture and values, particularly their commitment to innovation and excellence. Tailoring your conversation to align with their mission can help you stand out as a candidate who fits well within their team.
✨Tip Number 4
Network with current or former employees of the organisation on platforms like LinkedIn. Gaining insights from them about the work environment and expectations can provide you with valuable information to use during your application process.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly within a Microsoft Azure environment. Emphasise your skills in troubleshooting hardware, software, and network issues, as well as your customer service approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention specific examples of how you've successfully supported users in previous roles, especially in high-pressure environments.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as experience with Windows and Mac OS, network troubleshooting, and familiarity with IT ticketing systems. This will help demonstrate your fit for the role.
Follow Up: After submitting your application through our website, consider sending a brief follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring team.
How to prepare for a job interview at Pioneer Search
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft Azure and network troubleshooting. Highlight specific examples of how you've resolved issues in previous roles, especially in a financial services or insurance context.
✨Demonstrate Customer Service Skills
Since this role requires excellent customer service, think of instances where you've gone above and beyond for users. Be ready to explain how you handle difficult situations and ensure a positive experience for end-users.
✨Familiarise Yourself with the Company
Research the organisation's values and recent developments, especially their expansion in the UK. This will help you align your answers with their goals and show genuine interest in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to troubleshooting hardware, software, and network issues, and think through your approach to resolving them effectively.
