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- Tasks: Manage relationships with digital publishing partners and ensure their success.
- Company: Join PubX, a leader in innovative digital solutions for publishers.
- Benefits: Enjoy remote work, competitive salary, stock options, and 35 days vacation.
- Why this job: Be part of a dynamic team driving growth in the digital publishing landscape.
- Qualifications: 2-3 years in technical account management or sales in digital publishing required.
- Other info: Work collaboratively with engineering and data science teams to enhance client performance.
The predicted salary is between 30000 - 42000 £ per year.
PubX is a leading provider of innovative digital solutions for publishers, dedicated to helping them optimize revenue streams and audience engagement. We are passionate about empowering digital publishers to succeed in an ever-evolving media landscape.
PubX is seeking a dynamic and results-driven Technical Account Manager with 2+ years of experience within a TAM role to join our growing team. In this role, you will be responsible for managing and expanding relationships with our digital publishing partners, ensuring they achieve their commercial goals. You will work closely with publishers to understand their business needs, providing a first point of call for QA, resolutions, and revenue growth.
Location: Fully Remote, accessible to London
Seniority: Junior/ Mid
Package: Competitive Salary (based on experience and impact); Stock Options; Tech Covered; 35 days vacation; Global Team Meet-Ups
Key Responsibilities:
- Account Onboarding: Serve as the primary point of contact for a portfolio of new clients. Owning the onboarding process of new clients which includes configuring page and GAM setup. Ensuring client support, satisfaction and positive performance.
- Business Development: Developing a strong understanding of the Pubx Tech. Proactively identifying opportunities of growth across a vast portfolio of newly onboarded and existing clients. Collaborating with the Engineering, Commercial, and Data Science teams to drive performance and success across your portfolio. Proactively suggesting improvements that will drive value for our customers.
- Technical Troubleshooting: Identifying issues in the implementation of publishers. Work collaboratively with other teams to resolve issues. Taking proactive steps to drive performance across clients.
- Team wide initiative: Help define ways to improve efficiency within the team. Leading projects within the TAM team to identify growth opportunities.
Qualifications:
- Experience: 2-3 years of experience in technical account management, sales within the digital publishing or digital advertising industry.
- Industry Knowledge: Strong understanding of digital publishing, online advertising, and programmatic revenue models. Deep experience with industry tools and platforms such as Google Ad Manager, header bidding solutions (preferably Prebid), and analytics platforms (on the SSP or Publisher side preferably).
- Skills: Strong communication and interpersonal skills, with the ability to build and maintain client relationships. Excellent problem-solving skills and the ability to think strategically. Proficient in data analysis and on-page troubleshooting. Self-motivated with a proactive approach to account management. Ability to work independently as well as part of a collaborative team. Ability to use developer/bespoke tools to identify issues on publisher sites.
Remote (UK) Technical Account Manager (London) employer: Hopecompass
Contact Detail:
Hopecompass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote (UK) Technical Account Manager (London)
✨Tip Number 1
Familiarise yourself with the tools and platforms mentioned in the job description, such as Google Ad Manager and Prebid. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the digital publishing and advertising industry. Attend webinars, join relevant LinkedIn groups, and engage in discussions to build connections that could lead to referrals or insights about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven revenue growth in your previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your problem-solving skills by preparing for potential technical scenarios you might face in the role. Think through common issues in digital publishing and how you would approach resolving them, demonstrating your proactive mindset.
We think you need these skills to ace Remote (UK) Technical Account Manager (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management and digital publishing. Use keywords from the job description, such as 'Google Ad Manager' and 'programmatic revenue models', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital publishing and your understanding of the industry. Mention specific experiences that demonstrate your problem-solving skills and ability to build client relationships.
Showcase Relevant Skills: In your application, emphasise your strong communication and project management skills. Provide examples of how you've successfully managed client accounts or resolved technical issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hopecompass
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of digital publishing and online advertising. Be prepared to discuss tools like Google Ad Manager and header bidding solutions, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Highlight your ability to think strategically and resolve problems effectively, as this will be key in a Technical Account Manager position.
✨Emphasise Communication Abilities
Since building and maintaining client relationships is vital, practice articulating your thoughts clearly. Share experiences where your communication skills led to successful outcomes with clients or team members.
✨Research PubX and Its Clients
Familiarise yourself with PubX's services and their client base. Understanding their business model and challenges will help you tailor your responses and show that you're genuinely interested in contributing to their success.
