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- Tasks: As a Day Concierge, you'll provide top-notch service and maintain luxury standards for residents.
- Company: Join a leading company in a luxury residential development in East London.
- Benefits: Enjoy a competitive salary, great work culture, and real career growth opportunities.
- Why this job: This role offers a chance to make a difference in a vibrant community while honing your customer service skills.
- Qualifications: Customer service experience is key; hospitality background is a plus but not required.
- Other info: Work 4 shifts on, 4 shifts off in a dynamic and supportive environment.
The predicted salary is between 18000 - 42000 £ per year.
Day Concierge We are seeking a hardworking and reliable individual to work at a luxury residential development within East London. This is a full time permanent role comprising of 4 shifts on 4 shifts off paying up to £30K PA. What are we looking for in a Day Concierge? Experience as a residential concierge is desirable but not essential. We are seeking somebody with great customer service experience, ideally from a residential or hospitality background, but we are open to other areas of experience. Customer service orientated. Resourceful. Can-do attitude. Able to multitask. Good command of English both written and verbal. Able to work independently. Able to deal sensitively and effectively with complaints. Meticulous in your approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording, and learning. What will you be doing as a Day Concierge? Provide front of house facilities and services to our residents. Ensure all communal areas and other aspects of the development are presentable to the highest standards. Distribute post and parcels to residents – processing and handling parcels. Effective positive liaison with residents, addressing queries and concerns in a timely manner. Regular site inspections and reporting notable matters to the Development Manager so that work orders can be raised where necessary. Investigate issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports must be documented within the handover log. In conjunction with the development manager, monitoring and supervising contractors carrying out works on and around the development. Check corridors/ main lobby/ any communal areas during building walkabouts and report anything that will be relevant/ crucial for the cleaning operatives to address. What’s in it for you? A competitive salary Fantastic working culture in a luxury environment Genuine career progression potential Opportunity to work with a leading company If this sounds like the right role for you and you match the listed requirements, then please APPLY NOW with a copy of your up-to-date CV! INDHS
Day Concierge employer: PropRec
Contact Detail:
PropRec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Make sure to highlight any customer service experience you have, even if it's not directly in a concierge role. This will show us that you understand the importance of providing excellent service to residents.
✨Tip Number 2
Demonstrate your resourcefulness and can-do attitude during the interview. Share specific examples of how you've successfully handled challenges or complaints in previous roles.
✨Tip Number 3
Familiarize yourself with common issues that might arise in a residential setting, such as maintenance problems or security concerns. Being knowledgeable about these topics will help you stand out as a proactive candidate.
✨Tip Number 4
Show your attention to detail by preparing questions about the property and its operations. This will demonstrate your meticulous approach and genuine interest in maintaining high standards for the residents.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially if you have worked in residential or hospitality settings. Emphasize any roles where you demonstrated a can-do attitude and resourcefulness.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention specific examples of how you've handled complaints or multitasked effectively in previous roles.
Highlight Communication Skills: Since good command of English is essential, ensure your application reflects your written and verbal communication skills. Use clear and concise language throughout your CV and cover letter.
Showcase Attention to Detail: In your application, provide examples that demonstrate your meticulous approach to safety and monitoring. This could include experiences where you had to track issues or conduct inspections.
How to prepare for a job interview at PropRec
✨Showcase Your Customer Service Skills
Since the role emphasizes great customer service, be prepared to share specific examples from your past experiences. Highlight situations where you effectively handled complaints or went above and beyond for a customer.
✨Demonstrate Your Resourcefulness
The job requires a can-do attitude and resourcefulness. Think of instances where you had to solve problems independently or adapt to unexpected situations. This will show your potential employer that you can handle the challenges of the role.
✨Prepare for Situational Questions
Expect questions about how you would handle various scenarios, such as dealing with a resident's complaint or managing multiple tasks at once. Practice your responses to demonstrate your ability to multitask and prioritize effectively.
✨Emphasize Attention to Detail
The position requires meticulousness in safety and monitoring. Be ready to discuss how you ensure high standards in your work and provide examples of how you've maintained attention to detail in previous roles.
