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- Tasks: Lead the store, focusing on customer experience and team development.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts.
- Benefits: Enjoy 25% discount, financial support, and access to apprenticeships.
- Why this job: Be part of a dynamic team with growth opportunities in a fast-paced environment.
- Qualifications: Previous retail management experience and a passion for customer service required.
- Other info: Located in London, at Westfield Shopping Centre.
Job Introduction
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Location: Finglas
Contracted Hours Available:42.5
Role Responsibility
We are passionate about celebrating our customers\’ life moments and are now looking for a Store Manager to join our very successful Card Factory family to help fulfil this.
As a Store Manager you will have overall responsibility for the running of the store – you will thrive in a role that is challenging and demanding, focusing on maximising sales, exceeding budget targets, efficient cost controls, promoting fantastic customer service and looking for opportunities to lead, motivate and develop your team to deliver.
Directly responsible for achieving budget target sales, ensuring excellent customer service is provided by all staff members
Actively support, develop and train your team of colleagues to feel \’our values\’ to ensure we are helping each customer celebrate their life moments to the highest standard
Continually improve store standards by ensuring the store is merchandised to Company guidelines and stock management is maintained
The Ideal Candidate
Are we right for you?
We are Grafters at Card Factory, and we really do earn the title! The pace is fast, our standards are high and we\’re proud of it! We work very hard to meet the needs of our loyal customers. We understand work – life balance and can offer flexible arrangements to suit both you and the business in certain areas.
Are you right for us?
The role requires someone who likes to be busy, can multitask and embraces change. Above all, you\’ll be a talented retail manager who can inspire your team to be the best they can be and deliver outstanding customer service.
Package Description
About the Company
Welcome to Card Factory – and your opportunity to be part of our exciting future. As the country\’s largest, independent gift and greetings card retailer with over 1000 stores, Card Factory is really thriving.
That\’s why we can offer job security and great career progression. Growing all the time, we\’re in a position to provide local people with local jobs and deliver quality products at affordable prices in the heart of towns and cities.
As well as being a progressive, exciting and friendly company, we reward our people\’s commitment and determination. What\’s more, Card Factory is ambitious, passionate and forward thinking with a management style that is open and honest, encouraging people to contribute to the business at every level.
What\’s in it for you?
25% staff discount
Mycardfactory – discounts on everything from holidays to shopping, to mobile phone contracts
30 days holiday
Employee Assistant Programme
Workplace Pension
Bonus Scheme
Loyalty awards (length of service awards)
Opportunity to apply for Retail Apprenticeships
Access to blended learning and development content *Please note due to insurance purposes candidates have to be over the age of 16 to work at Card Factory.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Sportswift Ltd T/A cardfactory
Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarize yourself with the Card Factory's customer promise and values. Understanding what the company stands for will help you demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to lead a team and enhance customer experience. Highlight specific instances where you successfully developed colleagues or improved store performance.
✨Tip Number 3
Research the latest trends in retail management and customer service. Being knowledgeable about current industry practices can set you apart and show your commitment to continuous improvement.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. Gaining insights into the company culture and expectations can provide you with valuable information to discuss during your interview.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Store Manager position. Highlight key responsibilities such as customer experience, colleague development, and commercial growth, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in retail management. Emphasize your achievements in team leadership, customer service, and any commercial successes you've had in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and colleague development. Use specific examples from your past work to demonstrate how you have successfully led teams and improved customer satisfaction.
Highlight Your Leadership Skills: In both your CV and cover letter, make sure to highlight your leadership skills. Discuss your experience in coaching and developing team members, as well as your ability to make commercial decisions that benefit the store.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating exceptional customer experiences. Share specific examples from your previous roles where you successfully enhanced customer satisfaction and how you plan to implement similar strategies in this position.
✨Highlight Your Team Development Skills
Discuss your experience in coaching and developing team members. Provide concrete examples of how you've helped colleagues grow in their roles and how you would foster a culture of development within the store.
✨Demonstrate Commercial Acumen
Be prepared to talk about your understanding of commercial growth and stock management. Share instances where you made impactful decisions regarding merchandising or stock availability that led to increased sales.
✨Engage with Stakeholders
Illustrate your ability to collaborate with various stakeholders. Discuss how you have previously engaged with different teams to drive business success and how you plan to maintain those relationships in this role.
