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- Tasks: Support volunteer recruitment, engagement, and retention through effective administration.
- Company: Join a national charity dedicated to making a difference across the UK.
- Benefits: Enjoy remote work flexibility with occasional office days and a supportive team environment.
- Why this job: Make a real impact while gaining valuable experience in a friendly, inclusive culture.
- Qualifications: Experience with volunteers or customer care, strong organisational and IT skills required.
- Other info: Immediate start available; perfect for those passionate about equality and diversity.
Our client, a well-established national charity supporting individuals across the UK, is seeking a Volunteer Services Administrator to join their volunteering team on a temporary basis for 2-months, in the first instance. The role will be based onsite in London for the first week, and will then be remote working with 1-2 days in the office per month.
Volunteers play a vital role in delivering the organisation's mission, and this post will provide key administrative support to ensure their recruitment, engagement and retention is efficient and effective.
Key responsibilities for this post will include:
- Providing an effective administration service related to the recruitment, engagement and retention of volunteers, following agreed procedures and standards.
- Delivering accurate and timely support regarding volunteers' use of organisational systems and resources, including recognition for service and handling processes when volunteers leave.
- Supporting the delivery of national and local volunteer recruitment and engagement campaigns.
- Helping current volunteers explore new or additional roles within the organisation, contributing to volunteer retention.
- Handling enquiries, general information and complaints related to volunteering, liaising with relevant managers and escalating to senior staff when appropriate.
- Supporting the diversity and inclusion agenda in all communications and contributing to specific activities promoting diversity in the volunteer community.
- Producing and analysing reports to inform and support volunteer recruitment and retention strategies.
To be considered for this role you will have:
- Experience working with or supporting volunteers, or experience in customer care, business administration or internal engagement.
- Excellent customer service and interpersonal skills, with a friendly, tactful and professional manner.
- Experience delivering administrative coordination for a broad range of stakeholders.
- Strong organisational ability, with the capacity to manage competing priorities and work independently.
- Strong IT skills, including proficiency in Microsoft Office and confidence working with databases.
- Understanding of data protection principles and UK disclosure checking processes.
- A commitment to equality, diversity and inclusion.
This post is looking to start as soon as possible, so you will need to be available immediately or at short notice in order to be considered.
If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV in Word format.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Volunteer Experience Assistant employer: Prospectus
Contact Detail:
Prospectus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Experience Assistant
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their goals will help you align your conversation during interviews and demonstrate your genuine interest in supporting their cause.
✨Tip Number 2
Network with current or former volunteers of the organisation. They can provide valuable insights into the role and the culture, which can help you tailor your approach and show that you’re a good fit.
✨Tip Number 3
Prepare to discuss your experience with volunteer management or customer service. Be ready to share specific examples of how you've successfully engaged with volunteers or managed administrative tasks in previous roles.
✨Tip Number 4
Highlight your IT skills, especially with Microsoft Office and databases. Be prepared to discuss how you've used these tools in past roles to improve efficiency or support team objectives.
We think you need these skills to ace Volunteer Experience Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any work with volunteers or in customer care. Use specific examples that demonstrate your administrative skills and ability to manage multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for volunteering and your understanding of the charity's mission. Mention how your skills align with the responsibilities outlined in the job description.
Highlight IT Proficiency: Since strong IT skills are essential for this role, be sure to mention your proficiency in Microsoft Office and any experience you have with databases. Provide examples of how you've used these skills in previous roles.
Show Commitment to Diversity: In your application, emphasise your commitment to equality, diversity, and inclusion. Share any relevant experiences or initiatives you've been part of that support these values.
How to prepare for a job interview at Prospectus
✨Show Your Passion for Volunteering
Make sure to express your enthusiasm for volunteering and the impact it has on communities. Share any personal experiences you have with volunteering, as this will demonstrate your genuine interest in the role.
✨Highlight Relevant Experience
Discuss your previous experience working with volunteers or in customer care. Be specific about your roles and responsibilities, and how they relate to the key tasks of the Volunteer Experience Assistant position.
✨Demonstrate Strong Organisational Skills
Prepare examples that showcase your ability to manage multiple priorities effectively. Discuss how you have successfully coordinated tasks in past roles, especially in administrative settings.
✨Emphasise Your Commitment to Diversity and Inclusion
Be ready to talk about how you can contribute to the charity's diversity and inclusion agenda. Share any relevant experiences or ideas you have for promoting inclusivity within volunteer programmes.
