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- Tasks: Manage service delivery and ensure seamless operations for military support.
- Company: Join a team dedicated to supporting UK Military Operations at home and abroad.
- Benefits: Make an impact in a dynamic environment with opportunities for growth.
- Why this job: Contribute to critical military operations while building strong customer relationships.
- Qualifications: Must have SC Clearance and experience in Service Delivery Management.
- Other info: This role requires a Defence or Military background and ITSM expertise.
The predicted salary is between 43200 - 72000 £ per year.
Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home and abroad, ensuring critical services and infrastructure are delivered effectively.
In this role, you will be at the heart of a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering, a technical Helpdesk, and Logistics Support, including Obsolescence and Asset Availability Management. You will play a key role in service management for the wider user community.
What You'll Be Doing:
- Overseeing Service Delivery Management to ensure seamless operations.
- Building and maintaining strong customer relationships in a highly collaborative environment.
- Producing internal and external reports to track performance and service improvements.
- Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements.
- Providing technical direction and understanding of customer topology and service infrastructure.
- Managing and enforcing security processes and procedures to maintain operational integrity.
What We're Looking For:
- Must be SC Cleared
- A proven track record in Service Delivery Management
- MUST HAVE Service Catalogue and Integration Management experience
- ITSM expertise
- Must be from a Defence or Military background
- Experience in customer management and relationship-building.
- Strong knowledge of technical environments and service delivery.
- Ability to drive commercial governance and ensure compliance with contract and legal standards.
- Understanding of security processes and procedures in a secure operational setting.
This is a high impact role, where your expertise will directly contribute to critical military operations. Send your CV or call me on 0161 924 3921 and get Ready to take on the challenge? Apply today!
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Catalogue Delivery Manager - SC CLEARED
✨Tip Number 1
Familiarise yourself with the specific requirements of SC clearance. Understanding the nuances of security processes and procedures will not only help you in interviews but also demonstrate your commitment to maintaining operational integrity.
✨Tip Number 2
Network with professionals in the Defence and Military sectors. Engaging with individuals who have experience in Service Delivery Management can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience with Service Catalogue and Integration Management in detail. Be ready to share specific examples of how you've successfully managed service delivery and built customer relationships in previous roles.
✨Tip Number 4
Stay updated on the latest trends and technologies in ITSM. Demonstrating your knowledge of current best practices and innovations in service delivery can set you apart from other candidates and show your proactive approach to the role.
We think you need these skills to ace Service Catalogue Delivery Manager - SC CLEARED
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Delivery Management, particularly focusing on Service Catalogue and Integration Management. Use specific examples from your previous roles that demonstrate your ability to manage customer relationships and deliver technical services.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your background aligns with the requirements of the role. Emphasise your SC clearance and any relevant experience in defence or military settings.
Highlight Relevant Skills: In your application, be sure to mention your ITSM expertise and understanding of security processes. Use keywords from the job description to ensure your application resonates with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this high-impact role.
How to prepare for a job interview at Experis
✨Showcase Your SC Clearance
Make sure to highlight your active SC clearance early in the conversation. This is a crucial requirement for the role, and demonstrating your compliance will set a positive tone for the interview.
✨Demonstrate Service Delivery Expertise
Prepare specific examples from your past experience that showcase your skills in Service Delivery Management, particularly in Service Catalogue and Integration Management. Be ready to discuss how you've successfully overseen operations and improved service delivery.
✨Emphasise Relationship-Building Skills
Since the role involves building strong customer relationships, think of instances where you effectively collaborated with clients or stakeholders. Highlight your communication skills and ability to foster trust and cooperation.
✨Understand Security Processes
Familiarise yourself with security processes relevant to the role. Be prepared to discuss how you have managed security protocols in previous positions, as this knowledge is essential for maintaining operational integrity in a military context.
