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- Tasks: Engage with customers, collect tolls, and provide assistance at the Humber Bridge.
- Company: Join a vital community icon that connects people and places in Hull.
- Benefits: Enjoy 25 days holiday, pension scheme, and discounts on leisure facilities.
- Why this job: Be part of a supportive team that values health, safety, and innovation.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
- Other info: Fixed-term contract for 9 months, working Monday to Friday, 3pm to 9pm.
The predicted salary is between 17582 - 17857 £ per year.
Contract: Fixed term contract (9 months)
Location: Hessle, Hull, HU13 0JG
Salary: £17,582.16 to £17,857.90 circa per annum
Hours of work: 27.5 hours per week, Monday to Friday 3pm to 9pm.
Benefits:
- Local Government Pension Scheme (LGPS)
- Life Assurance (as a member of the pension scheme)
- 25 days holiday plus bank holidays (pro-rata to contracted hours)
- Toll concession when commuting to/from work from the South Bank
- Discount on East Riding & North Lincolnshire leisure and fitness facilities
- Cycle to Work Scheme
We are looking for a dedicated individual in the team who embodies our core values:
- Health and safety is paramount – we strive to create a safe environment for all.
- Unique, and More than a bridge – we are an icon of the region and a symbol of connectivity, and community.
- The best at what we do – continually improving to meet the needs of our users and stakeholders.
- Everyone matters – we are committed to fostering a supportive and inclusive workplace.
- Resourceful and innovative – if this is you and you are ready to take the next step in continuing to contribute to our success, we would love to hear from you.
Our Operations team is looking for an enthusiastic individual to join our dynamic team on a fixed-term basis. This role is perfect for anyone who is looking for a customer facing position and enjoys interacting with customers. As well as acting as ambassador for the Humber Bridge the successful postholder will be responsible for:
- Providing a courteous and efficient service to all customers by correctly classifying vehicles and collecting the relevant tolls.
- Opening/closing of booths using appropriate lane control signs whilst overseeing the classification of vehicles in accordance with the toll schedule.
- Provide help and advice to customers on breakdowns, traffic and other requests of information in a prompt and respectful manner.
- Comply with security and health & safety procedures at all times to protect colleagues and members of the public on the toll plaza.
Please note due to legal obligations this job role is for individuals aged 18+. If you feel you have the right skills and would like to apply then please send your CV to peopleteam@humberbridge.co.uk by 12 pm on Wednesday 4th December.
Contact Detail:
Humber Bridge Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Familiarise yourself with the Humber Bridge and its operations. Understanding the significance of the bridge and its role in the community will help you connect with customers and demonstrate your enthusiasm during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you feel more confident in handling various customer interactions, especially when it comes to providing assistance and information.
✨Tip Number 3
Research common toll booth procedures and safety protocols. Being knowledgeable about these aspects will show your commitment to health and safety, which is a core value for the team.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Operator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Highlight any previous roles where you interacted with customers, handled transactions, or worked in a team environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you embody the core values mentioned in the job description, such as health and safety, resourcefulness, and customer focus.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Humber Bridge Board
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Operator. Be prepared to discuss how your skills and experiences align with the role, especially in providing courteous service and handling customer inquiries.
✨Showcase Your Customer Service Skills
Since this position is customer-facing, be ready to share examples of your previous customer service experiences. Highlight situations where you successfully resolved issues or provided exceptional service, as this will demonstrate your ability to handle the demands of the role.
✨Emphasise Safety Awareness
Given the importance of health and safety in this role, be prepared to discuss how you prioritise safety in your work. You might want to mention any relevant training or experiences that showcase your commitment to maintaining a safe environment for both colleagues and customers.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, training opportunities, or how the company fosters an inclusive workplace. Asking questions shows your genuine interest in the role and the organisation.
