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- Tasks: Manage aftercare and snagging for garden room projects across the South East.
- Company: Join a growing specialist in garden rooms, focused on private clients.
- Benefits: Enjoy a competitive salary, company van, tools, and a collaborative work environment.
- Why this job: Be part of a team that values customer satisfaction and quality service.
- Qualifications: Experience in construction customer care and managing private clients is essential.
- Other info: This employer champions diversity and equal opportunity for all applicants.
The predicted salary is between 32000 - 36000 £ per year.
Are you an experienced construction customer care or aftercare manager who would enjoy working with private clients? Can you identify snags and rectify yourself and with the support of sub-contractors? This Garden Rooms specialist is growing and needs you! You will be joining an established Garden Rooms provider working across the South East. Dealing with private homeowners, strong communication skills will be essential as you co-ordinate and oversee snags on projects for private homeowners. This collaborative employer puts teamwork first and is looking for an After Care Manager who can build relationships with their customers, colleagues and external sub-contractors.
Preferably, you will come from a trade background with some experience of working within the self-build or private client construction markets. Maintaining good customer rapport will be essential in helping the business deliver customer satisfaction.
The Role:- Oversee after care and snagging on garden room projects around the South East region
- Liaise with internal project management and delivery teams to understand customer profiles and requirements
- Ensure any additional materials or sub-contract support are arranged on time
- Co-ordinate on-site activity and assist with site set-ups where required
- Taking responsibility for quality control and final snagging
- An aftercare manager with experience in managing private clients
- A team player with a commitment to quality and customer service
- Collaborative working attitude in working with colleagues and external partners
- A willingness to 'get stuck in' when required in supporting a small team on site
- Experience of self-build projects and/or managing private clients is highly beneficial
- Based within easy access of London and the South East
If you are interested in this role please click 'Apply' to submit a confidential application. This employer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Contact Detail:
ARV Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager
✨Tip Number 1
Familiarise yourself with the specific requirements of the garden rooms sector. Understanding the nuances of this niche will help you stand out during discussions and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the construction and self-build markets. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Aftercare Manager position.
✨Tip Number 3
Prepare to discuss your past experiences in managing aftercare and customer relations. Be ready to share specific examples of how you've successfully resolved issues and maintained strong client relationships in previous roles.
✨Tip Number 4
Showcase your collaborative spirit by highlighting any team projects you've been involved in. Emphasising your ability to work well with colleagues and subcontractors will align perfectly with the company's values.
We think you need these skills to ace Aftercare Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftercare management and construction. Emphasise any roles where you've worked with private clients or managed self-build projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build relationships. Mention specific examples of how you've successfully overseen snagging processes or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as teamwork, quality control, and customer service. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the construction industry.
How to prepare for a job interview at ARV Solutions
✨Showcase Your Customer Care Skills
As an Aftercare Manager, strong communication skills are crucial. Be prepared to discuss specific examples of how you've successfully managed customer relationships in the past, especially in construction or self-build projects.
✨Demonstrate Your Problem-Solving Abilities
Highlight your experience in identifying and rectifying snags. Prepare to share instances where you took initiative to resolve issues on-site, either independently or by coordinating with subcontractors.
✨Emphasise Team Collaboration
This role requires a collaborative approach. Be ready to talk about how you've worked effectively within a team, particularly in managing projects and liaising with various stakeholders to ensure customer satisfaction.
✨Prepare for Technical Questions
Given the nature of the role, expect questions related to quality control and snagging processes. Brush up on relevant technical knowledge and be ready to discuss how you ensure high standards in your work.
