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For Companies At a Glance
- Tasks: Manage field engineers and coordinate service requests daily.
- Company: Join a growing organisation focused on facilities management.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in service coordination.
- Qualifications: No specific experience required; just bring your enthusiasm and organisational skills.
- Other info: Opportunity to learn and grow within a collaborative team.
The predicted salary is between 21600 - 36000 £ per year.
We are recruiting for a growing organisation who are looking for a Helpdesk Service Coordinator to work in their office on their Service Helpdesk managing engineers UK wide who are field based. This role will involve joining another coordinator, workload scheduling, planning PPM works and reactive callouts, and other administration tasks.
Contact Detail:
Perpetual Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Co-ordinator
✨Tip Number 1
Familiarise yourself with common helpdesk software and tools. Being well-versed in platforms like ServiceNow or Zendesk can give you an edge, as it shows you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills. As a Helpdesk Co-ordinator, you'll be liaising with engineers and clients alike, so being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your organisational skills. Prepare examples of how you've successfully managed schedules or coordinated teams in the past, as this will demonstrate your ability to handle the workload.
✨Tip Number 4
Research the company culture and values. Understanding what the organisation stands for can help you tailor your approach during interviews and show that you're a good fit for their team.
We think you need these skills to ace Helpdesk Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Helpdesk Co-ordinator. Highlight key skills such as workload scheduling, planning PPM works, and managing reactive callouts in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in helpdesk coordination or similar roles. Emphasise your organisational skills, ability to manage multiple tasks, and any experience with field-based teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your ability to handle administrative tasks and coordinate effectively with engineers.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Perpetual Engineering
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Helpdesk Co-ordinator. Familiarise yourself with workload scheduling, planning PPM works, and managing reactive callouts. This will show your potential employer that you're genuinely interested in the position.
✨Demonstrate Your Communication Skills
As a Helpdesk Co-ordinator, you'll be liaising with field-based engineers and other team members. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Showcase Your Organisational Abilities
This role requires strong organisational skills. Be ready to discuss how you prioritise tasks and manage multiple responsibilities. You might even want to share specific tools or methods you use to stay organised.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Helpdesk Co-ordinator role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
