Infrastructure Engineer

Bolton/Manchester, Hybrid

£55k - £65k

Scope & Responsibilities:

• Team & Functional Scope: Accountable for the seamless operation, stability, and continuous improvement of the enterprise IT infrastructure. Collaborate closely with IT leadership and third-party partners to deliver resilient, secure, and scalable infrastructure services. Act as a key liaison between internal stakeholders, managed service providers, and external vendors to ensure operational continuity and alignment with business objectives.
• Infrastructure Management: Oversee the day-to-day performance and availability of core infrastructure systems, including networks, servers, storage, and cloud services. Monitor infrastructure platforms proactively to ensure optimal service delivery and adherence to SLAs. Manage and coordinate infrastructure upgrades, ensuring compliance with established change control processes. Work with IT service delivery partners to maintain infrastructure health, security, and compliance across all business units.
• Service Operations & Technical Support: Provide third-line support across infrastructure layers, supporting internal users and IT service desk teams. Maintain and enforce access management protocols for infrastructure components and enterprise applications. Lead incident resolution efforts involving infrastructure systems, ensuring timely escalation to third-party experts when required.
• Vendor & Supplier Governance: Collaborate with Group Head of Infra, and strategic partners to support delivery of infrastructure-related projects, ensuring compliance with scope, timelines, and budget. Act as a key escalation point for IT service desk providers, coordinating efficient resolution of technical incidents and service requests.
• Information Security & Compliance: Monitor and enhance Microsoft 365 security posture across the organization. Manage the configuration and policy enforcement of Microsoft Intune, including compliance and device security baselines. Oversee vulnerability management and endpoint patching activities in partnership with external security consultancies. Administer firewall configurations and ensure consistent deployment across all locations and platforms. Maintain antivirus solutions and ensure comprehensive endpoint protection. Govern all cloud-based third-party services to align with the group’s risk management and information security framework.
• Project Delivery & Infrastructure Strategy: Deliver infrastructure-related projects aligned to the group’s strategic IT roadmap. Provide regular reporting on project status, risks, milestones, and costs to HGI and other stakeholders. Support cross-functional initiatives where infrastructure alignment is critical.
• Software & Platform Configuration: Administer and evolve the organization’s SharePoint environment, including governance, structure, and permissions. Manage SSO integrations and ensure consistent authentication practices across critical platforms and services.
• Unified Communications & Device Management: Manage the group’s cloud-based telephony platform, ensuring stability, scalability, and compliance. Oversee enterprise mobile and tablet infrastructure, enforcing policy compliance via MDM/Intune solutions.
• Business Continuity & Disaster Recovery: Ensure all infrastructure systems are backed up regularly, with recovery points and RTOs aligned to business requirements. Maintain and test backup and restore procedures, escalating critical risks as necessary. Coordinate and perform disaster recovery tests across infrastructure environments. Contribute to organizational business continuity planning with a focus on IT infrastructure readiness.

Qualifications:

• Industry certifications such as MCSE, MCP, CCNA (or equivalent) preferred.
• Bachelor's degree or equivalent qualification in IT or related field.

Experience & Technical Skills:

• Proven experience in delivering proactive infrastructure support within complex IT environments.
• Deep expertise in administering and securing Microsoft 365, Azure, and related cloud platforms.
• Demonstrable experience in regulated or compliance-heavy industries (e.g., ITIL, Cyber Essentials).
• Strong working knowledge of:

• Active Directory, Intune, AutoPilot, Defender for Endpoint
• LAN/WAN, network routing, Cisco/Meraki, firewalls
• Email security, web filtering, antivirus, Wi-Fi management
• Teams-integrated VoIP systems and mobile device management
• Familiarity with structured IT service operations, including incident, change, and problem management processes governed by SLAs.