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- Tasks: Deliver top-notch customer service and manage sales orders efficiently.
- Company: Join a well-established company with a growing team in Bedford.
- Benefits: Enjoy a competitive salary and a full-time, permanent position.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Experience in customer service is essential; strong communication skills are a must.
- Other info: Flexible working hours and opportunities for training and development.
The predicted salary is between 28000 - 32000 £ per year.
Customer Service Executive Location: Bedford Salary: GBP28,000 – GBP32,000 per year Hours: Week one: 8am – 4.30pm Week two: 12pm – 8.30pm Job type: Full-time, permanent Bridge Recruitment is helping one of our well established clients recruit for an experienced Customer Service Executive to join their ever expanding team. Responsibilities of the Customer Service Executive: · Provide ‘best in class customer service during every touchpoint that both delights customers and exceeds their expectations. · Process and manage sales orders received via email through the business process, ensuring that we achieve our scheduled despatch dates. · Provide accurate and timely communication with customers particularly ensuring all purchase orders, including schedule updates, are confirmed in line with our target response time. · Handle incoming telephone and email enquiries and respond to requests for information such as order progress, product pricing and product availability. · Quickly identify situations that require specialist information and re-direct customers accordingly. · Embrace the business’s complaints process by proactively managing customer complaints and taking appropriate action to resolve issues while providing outstanding customer support. · Work with a variety of both internal and external customer IT systems to support management of the sales order process. · Interpret system generated reports and take appropriate action to manage exceptions. · Maintain digital filing records of all sales order, billing, shipping and customs documentation. · Provide continuous maintenance of our customer database to ensure all records are current. · Ensure effective and positive relationship management within the Customer Services team, with other departments within the business, as well as with partner organisations and external service providers. Will need to work closely with planning/production to achieve due dates to relay back to the customer. · Provide general administrative support such as emailing, mailing, photocopying, information storage and printing. · Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems. · Maintain confidentiality and observe data protection and associated guidelines where appropriate. · Update customers with shipping notifications and tracking numbers as orders ship. · Update customers with PODs when received for their records. · Raising and printing of delivery notes to give to dispatch to add to outgoing orders. If you feel like you meet the above criteria for the Customer Service Executive role, then please apply now
Customer Service Executive employer: Bridge Recruitment UK Ltd
Contact Detail:
Bridge Recruitment UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the company's customer service philosophy and values. Understanding what 'best in class customer service' means to them will help you align your approach during the interview.
✨Tip Number 2
Prepare examples from your past experiences where you successfully managed customer complaints or exceeded customer expectations. This will demonstrate your ability to handle similar situations in the new role.
✨Tip Number 3
Research common customer service software and tools that are used in the industry. Being knowledgeable about these systems can give you an edge and show your readiness to adapt quickly.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves handling inquiries via phone and email, being articulate and clear will be crucial in making a positive impression.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Executive position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service, order management, and communication. Use specific examples that demonstrate your ability to provide 'best in class' service and handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention how you can contribute to exceeding customer expectations and managing complaints proactively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Bridge Recruitment UK Ltd
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you exceeded customer expectations or resolved complaints effectively.
✨Familiarize Yourself with the Company
Research the company and its products or services. Understanding their business model and customer base will help you tailor your responses and demonstrate your genuine interest in the role.
✨Practice Communication Scenarios
Since the role involves handling inquiries and complaints, practice common customer service scenarios. Be ready to demonstrate how you would handle difficult situations or provide information clearly and concisely.
✨Emphasize Team Collaboration
The job requires working closely with various departments. Be prepared to discuss your experience in team settings and how you’ve successfully collaborated with others to achieve common goals.
