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- Tasks: Be the go-to person for managing emails and phone calls in a fast-paced environment.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy flexible hours and the chance to develop your skills in a supportive setting.
- Why this job: This role is perfect for those who love helping others and thrive in a collaborative culture.
- Qualifications: No prior experience needed, just a passion for customer service and strong communication skills.
- Other info: Opportunity to grow within the company and make a real impact on customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Tasks and Responsibilities: Manage and distribute e-mails from BL Sales, following e-mail protocol Assist with incoming phone calls, dealing with sales enquiries, customer service etc Process Orders as back up to the admin team Pre-order check orders as they come in prioritising where required Help with distribution of orders between admin team Any other Customer Service / Admin related task To provide the very best level of customer service ensuring that all e-mail correspondence is dealt with accurately and efficiently To act as a key point of contact between the Sales & Admin team ensuring that detailed information is passed properly for the admin team to process orders …
Customer Service Coordinator employer: Rite Recruit Ltd
Contact Detail:
Rite Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your email etiquette and communication skills. Since managing emails is a key part of the role, being able to articulate your thoughts clearly and professionally will set you apart.
✨Tip Number 3
Understand the importance of teamwork in a customer service environment. Be prepared to discuss how you can collaborate effectively with both the Sales and Admin teams.
✨Tip Number 4
Research our company values and customer service philosophy. Showing that you align with our mission will demonstrate your commitment to providing excellent service.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Coordinator position. Understand the key responsibilities and required skills, such as managing emails, handling customer inquiries, and processing orders.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administration. Emphasize any previous roles where you managed communications or processed orders, showcasing your ability to provide excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention specific examples of how you've successfully handled customer inquiries or worked in a team environment, demonstrating your fit for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in customer service roles.
How to prepare for a job interview at Rite Recruit Ltd
✨Understand the Email Protocol
Familiarize yourself with common email protocols and best practices. During the interview, be prepared to discuss how you would manage and distribute emails effectively, ensuring that all correspondence is handled accurately.
✨Showcase Your Customer Service Skills
Be ready to share examples of how you've provided excellent customer service in the past. Highlight specific situations where you resolved issues or improved customer satisfaction, as this role heavily relies on strong customer service abilities.
✨Demonstrate Order Processing Knowledge
Understand the order processing workflow and be able to explain how you would assist the admin team. Discuss any relevant experience you have with processing orders or managing sales inquiries to show your capability in this area.
✨Communication is Key
Emphasize your communication skills, especially in acting as a liaison between the Sales and Admin teams. Be prepared to discuss how you ensure detailed information is passed accurately and efficiently to facilitate smooth operations.
