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- Tasks: Support IT services, manage tickets, and handle hardware repairs daily.
- Company: Join a dynamic team supporting a key client site in St. Andrews.
- Benefits: Earn £21.42 per hour with a 6-month contract; onsite work required.
- Why this job: Gain hands-on experience in IT support while working in a secure environment.
- Qualifications: Strong knowledge of Windows OS, Office 365, and hardware troubleshooting needed.
- Other info: Active SC Clearance is essential; previous government experience is a bonus.
6 months, Inside IR35 contract - £21.42 per hour
Role will require being onsite every day - office location St. Andrews.
Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:
- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
Essential Experience & Skills:
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
Additional Requirements:
- Active SC Clearance is required for this role.
- Previous experience working in secure or government environments is a plus.
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - SC Cleared
✨Tip Number 1
Make sure you highlight your experience with Windows OS and Office 365 during any conversations or interviews. Being able to discuss specific scenarios where you've successfully managed IT support tickets will demonstrate your hands-on knowledge.
✨Tip Number 2
Since this role requires SC clearance, be prepared to discuss your previous experiences in secure environments. Emphasising your understanding of the protocols and regulations in such settings can set you apart from other candidates.
✨Tip Number 3
Familiarise yourself with the specific hardware and devices mentioned in the job description. If you can speak confidently about Intel-based hardware and your troubleshooting methods, it will show that you're ready to hit the ground running.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've managed stock control and asset management in the past. This will illustrate your ability to maintain accurate records and ensure smooth operations in the role.
We think you need these skills to ace IT Support Engineer - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS and Office 365. Emphasise any previous roles where you managed IT support tickets or handled hardware repairs.
Craft a Strong Cover Letter: In your cover letter, explain why you're a great fit for the IT Support Engineer role. Mention your SC Clearance and any experience in secure environments, as well as your ability to work independently and manage tasks efficiently.
Showcase Relevant Skills: Clearly outline your technical skills related to Intel-based hardware, troubleshooting, and break/fix support. Use specific examples from past experiences to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at identifi Global Resources
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Office 365, and Intel-based hardware. Highlight specific examples of how you've successfully handled break/fix support and hardware troubleshooting in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to explain how you approach IT support tickets and manage SLAs. Share instances where you've identified service issues or improvement opportunities, showcasing your proactive mindset.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, the ability to explain complex issues in simple terms is a valuable asset.
✨Understand the Importance of Security Clearance
Since this role requires active SC clearance, be prepared to discuss your understanding of working in secure environments. Familiarise yourself with the protocols and regulations that govern such settings to demonstrate your readiness for the role.
