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For Companies At a Glance
- Tasks: Help customers with technical issues and improve their experience with our digital tools.
- Company: Join a global tech company that values service and user satisfaction.
- Benefits: Enjoy flexible hybrid working, 32 days annual leave, and career advancement opportunities.
- Why this job: Make a real impact while growing your skills in a diverse and inclusive environment.
- Qualifications: Previous client-facing experience and strong problem-solving skills are essential.
- Other info: Multilingual candidates are a plus; we celebrate diversity and inclusion.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a highly motivated Customer Support Specialist to join a global technology company. You'll be the first line of support where you will be resolving queries, sharing knowledge, and helping customers get the most from our digital tools. If you’re passionate about service, self-help support, and improving user experience, this is your chance to make an impact.
What is in it for you:
- Flexible hybrid working in Edinburgh
- 32 days annual leave
- Pension Scheme
- Career advancement opportunities
What you will do:
- As a member of the Customer Support team, you will be responsible for assisting customers with their technical issues, ensuring their systems run smoothly.
- Take responsibility for your cases, ensuring timely updates are given and achieving SLAs.
- Act as the first point of contact for all support queries, ensuring timely resolution or escalation.
- Help to create and maintain user documentation and guides.
- Grow your product knowledge and contribute to service improvements.
What you will need:
- Previous client facing experience, ideally in a similar role.
- Ability to work well with a diverse multi-cultural environment.
- Strong analytical and problem solving skills.
- Multilingual is a plus.
Apply now with your most up-to-date CV for consideration.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
Contact Detail:
Bright Purple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with our digital tools and services before applying. Understanding the products you’ll be supporting will not only boost your confidence but also show us that you're genuinely interested in the role.
✨Tip Number 2
Highlight any previous experience in customer support or client-facing roles during your conversations. Sharing specific examples of how you've resolved issues or improved user experiences can really make you stand out.
✨Tip Number 3
Demonstrate your problem-solving skills in discussions. Be prepared to talk through how you approach challenges and provide solutions, as this is a key aspect of the Customer Support Specialist role.
✨Tip Number 4
If you speak multiple languages, make sure to mention this when you connect with us. Being multilingual is a plus and can significantly enhance your application, especially in a diverse environment like ours.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or similar roles. Emphasise your client-facing experience and any technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve queries effectively. Mention specific examples of how you've improved user experience in previous roles.
Highlight Multilingual Skills: If you speak multiple languages, be sure to mention this in your application. It can be a significant advantage in a diverse, multi-cultural environment.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've used analytical and problem-solving skills to resolve customer issues. This will demonstrate your capability to handle the responsibilities of the role.
How to prepare for a job interview at Bright Purple
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous client-facing experience. Highlight specific examples where you resolved customer issues effectively, demonstrating your problem-solving skills and ability to work in a diverse environment.
✨Familiarise Yourself with the Company’s Products
Research the company's digital tools and services before the interview. Understanding their products will allow you to speak confidently about how you can help customers get the most from them.
✨Demonstrate Your Communication Skills
As a Customer Support Specialist, clear communication is key. Practice articulating your thoughts clearly and concisely, and be ready to explain complex technical issues in simple terms.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your analytical and problem-solving abilities. Think of past experiences where you successfully handled difficult situations and be ready to share those stories.
