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- Tasks: Support water service connections and manage customer interactions in a dynamic environment.
- Company: Join Northumbrian Water, a leader in sustainable water management.
- Benefits: Enjoy a hybrid work model with flexible office days and a supportive team culture.
- Why this job: Gain hands-on experience in data analysis while making a positive impact on community water services.
- Qualifications: Strong organisational skills and a knack for customer service are essential; experience preferred.
- Other info: This is a temporary 6-month role with immediate start; perfect for students seeking practical experience.
We are actively recruiting for a Data Analyst for Northumbrian Water based at their Hanningfield Water site. This position is a 6 month temporary role and they are looking for someone to start immediately. In this role you will provide technical administrative support in a customer service environment dealing with new water service connections, water mains requisitions, water mains diversions, self-lay and water regulations processes associated with new development activity. This is a hybrid role with 3 days in the office.
Duties include:
- Liaise with Developers, NAVS, Consultants, and Contractors in respect of the delivery of their water and bulk service connections.
- Liaise with internal stakeholders, including water regulation, distribution maintenance operatives, distribution technicians and quality control supervisors.
- Ensure technicians have all the required information available for site surveys, trench inspections and site meetings.
- Organise, create, and close appointment activities for site visits and plan in new development site connection work for activities.
- Update corporate systems with accurate information.
- Review pressure test and analysis results.
Preferred Experience:
- The ability to plan and organise responses to internal and external pressures within timescales and to meet differing customer requirements.
- High level of empathy and understanding.
- Experience of providing excellent customer service.
- Experience managing work queues and SLAs.
- Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.
Data Analyst employer: Newcastle Commercial (067)
Contact Detail:
Newcastle Commercial (067) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Analyst
✨Tip Number 1
Familiarise yourself with the water service industry, especially the processes related to new connections and regulations. Understanding the technical aspects will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the field, particularly those who work at Northumbrian Water or similar companies. This can provide you with insider knowledge and potentially a referral, which can significantly boost your chances.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer service challenges in the past. Highlighting your empathy and problem-solving skills will resonate well with the hiring team.
✨Tip Number 4
Since this is a hybrid role, be ready to discuss your experience with remote work and how you manage tasks efficiently in both office and home environments. This shows your adaptability and readiness for the role.
We think you need these skills to ace Data Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Data Analyst role. Focus on your ability to manage work queues, provide excellent customer service, and any technical skills related to data analysis.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Emphasise your experience in liaising with various stakeholders and your ability to handle customer service challenges with empathy and understanding.
Showcase Relevant Experience: In your application, include specific examples of past experiences where you successfully managed projects under pressure or improved customer satisfaction. This will demonstrate your capability to meet the differing customer requirements mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Data Analyst role.
How to prepare for a job interview at Newcastle Commercial (067)
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Data Analyst. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as liaising with developers and managing work queues.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, think of examples from your past experiences where you've successfully handled customer interactions. Highlight your ability to empathise and resolve issues diplomatically.
✨Prepare for Technical Questions
Brush up on any technical skills relevant to data analysis, such as data management systems or analytical tools. Be ready to answer questions about how you would handle data-related tasks, like updating corporate systems or reviewing pressure test results.
✨Demonstrate Organisational Skills
The ability to plan and organise is crucial for this role. Prepare to discuss how you manage your time and prioritise tasks, especially under pressure. You might want to share specific examples of how you've successfully met deadlines in previous roles.
