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- Tasks: Coordinate engineers, manage client enquiries, and keep operations running smoothly.
- Company: Join a dynamic team focused on delivering exceptional service and support.
- Benefits: Enjoy 26 days holiday, private medical, and a contributory pension.
- Why this job: Perfect for organised individuals who thrive in fast-paced environments and love problem-solving.
- Qualifications: Strong planning skills, attention to detail, and proficiency in Word, Excel, and Outlook required.
- Other info: On-call duty once every four weeks after training.
The predicted salary is between 23400 - 36400 £ per year.
Our client seeks a Service Co-ordinator with excellent organisational skills, attention to detail, and a proactive attitude. This is a varied and exciting role, ideal for someone who takes pride in their work and enjoys the challenge of coordinating engineers, managing client enquiries, preparing quotes and paperwork, and helping to keep things running smoothly behind the scenes. It's a fast-paced, varied position ideal for someone organised, proactive, and customer-focused.
Main Duties
- Plan, organise, and assign jobs to teams based on availability, location, and skill set
- Manage and update schedules in real time to accommodate changes, cancellations, or urgent requests
- Plan and coordinate travel arrangements to maximize efficiency and cost-effectiveness
- Coordinate resources, materials, and tasks to ensure projects stay on track
- Act as a point of contact between our clients and internal teams
- Ensure clear and timely communication of project updates and changes
- Maintain accurate records using planning software and CRM
- Assist with proposals and invoicing for projects worked
- Ensure compliance with company procedures and industry standards
- Identify scheduling conflicts or inefficiencies and implement solutions
- Optimise workforce allocation to reduce downtime and travel costs
You will work on-call once every four weeks for one week to ensure out of hours issues are covered (once training is completed).
Skills and Experience
- Excellent planning and organisational skills
- Excellent written and verbal communication and influencing skills
- Excellent team-player/enjoys working in a small team
- Able to build and maintain good relationships with customers and engineers
- Excellent attention to detail
- Able to work on own initiative, manage time and workload effectively
- Good working knowledge of Word, Excel and Outlook.
Salary and Benefits
- £26K
- 26 days holiday, plus bank holidays
- 35-hour work week
- Private Medical
- Contributory company pension
- Regular team and company events
- On-call bonus
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator
✨Tip Number 1
Familiarise yourself with the tools and software mentioned in the job description, such as planning software and CRM systems. Being able to demonstrate your proficiency in these areas during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed schedules or coordinated teams in the past. This will help you stand out as someone who can thrive in a fast-paced environment.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations or role-playing scenarios where you act as the point of contact for clients. This will prepare you to effectively convey project updates and manage client enquiries.
✨Tip Number 4
Research the company and its values to understand what they prioritise in their service delivery. Tailoring your approach to align with their ethos will demonstrate your commitment and enthusiasm for the role.
We think you need these skills to ace Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and attention to detail. Include specific examples of how you've successfully coordinated projects or managed schedules in the past.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proactive attitude and customer-focused approach, and provide examples of how you've excelled in similar positions.
Showcase Relevant Skills: Emphasise your proficiency in Word, Excel, and Outlook, as well as your ability to communicate effectively. Highlight any experience you have with planning software or CRM systems.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Workshop
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've successfully managed schedules or coordinated tasks in the past. Highlight your ability to juggle multiple responsibilities and keep everything running smoothly.
✨Demonstrate Attention to Detail
During the interview, mention instances where your attention to detail made a significant difference in your work. This could be anything from catching an error in a document to ensuring all aspects of a project were completed accurately.
✨Communicate Clearly and Effectively
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Be ready to explain how you would keep clients and internal teams updated on project statuses and changes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle scheduling conflicts or urgent requests. Think through potential scenarios and how you would approach them to demonstrate your proactive attitude.
