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- Tasks: Join project teams to implement the UMAX solution for utilities, managing customer expectations and ensuring quality.
- Company: We provide integrated solutions for utilities, enhancing operational performance and customer experience.
- Benefits: Enjoy a competitive salary, work-life balance, and a fun, supportive team environment.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to innovative solutions in a fast-paced market.
- Qualifications: Must have 4-7 years of ERP/CRM experience, strong analytical skills, and expertise in billing processes.
- Other info: Willingness to travel to client sites is required; initial training and long-term career development provided.
The predicted salary is between 36000 - 60000 £ per year.
You will join one of the Project Teams responsible for the successful & timely implementation of the UMAX solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain.
UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.
As our Functional Consultant, you:
- are the link between Business and IT
- manage customer expectations, and translate Business & Functional requirements into application solutions
- attend workshops & meetings with the customer onsite
- follow up on testing and guarantee quality of the solution
- contribute to the further evolution of the Itineris standard UMAX solution
- take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…)
- collaborate closely with the Project Manager and Service Delivery Consultants
- participate in the project progress meetings and proactively identify risk areas
- apply your expertise to deliver high quality consulting services to new and existing customers
- continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues
Our ideal candidate:
- has strong analytical skills (master’s degree or equivalent through experience)
- experience with Billing processes is a MUST
- has at least 4-7 years’ experience as a Functional Consultant in the context of large, complex ERP/CRM project implementations
- is expert in identifying business requirements and has an excellent understanding of customers’ business processes
- experience with Microsoft Dynamics 365 is a 'plus'
- has excellent oral and written communications skills
- is willing to travel - depending on the project implementation phase - to the client (Reading area)
- is a dynamic team player with true problem-solving mentality
- is hands-on, likes to take initiatives and is driven by quality
- is 100% customer oriented and adapts swiftly to fast-paced and quickly changing environments
We offer you:
- a warm welcome! Enthusiastic colleagues will help you integrate and quickly feel at ease with us
- to gain valuable experience in a fast-changing technological market
- in-depth initial training, long term career development and personal growth
- an attractive & competitive salary with fringe benefits
- an excellent work-life balance and… a lot of ‘fun’ moments!
Contact Detail:
Itineris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Consultant Billing
✨Tip Number 1
Familiarise yourself with the UMAX solution and its modules. Understanding how CRM, billing, invoicing, and other components work together will give you an edge in discussions during interviews and workshops.
✨Tip Number 2
Network with professionals in the utilities sector, especially those who have experience with ERP implementations. Engaging with industry peers can provide insights and potentially lead to referrals for the role.
✨Tip Number 3
Prepare to discuss your previous experiences in managing customer expectations and translating business requirements into solutions. Be ready to share specific examples that highlight your problem-solving skills and customer-oriented approach.
✨Tip Number 4
Stay updated on the latest trends in the utility market and ERP systems. Demonstrating your knowledge of current challenges and innovations can set you apart as a candidate who is proactive and engaged in the field.
We think you need these skills to ace Functional Consultant Billing
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Functional Consultant Billing position. Familiarise yourself with the UMAX solution and its components, as well as the specific skills needed for ERP implementation in the billing domain.
Tailor Your CV: Highlight your relevant experience in ERP/CRM project implementations, especially in billing processes. Use specific examples to demonstrate your analytical skills and problem-solving mentality. Make sure to mention any experience with Microsoft Dynamics 365, as this is a plus.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the job description. Emphasise your customer-oriented approach and ability to manage expectations. Mention your willingness to travel and your dynamic team player attitude, which are key for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your communication skills shine through in your writing, as excellent oral and written communication is essential for this position.
How to prepare for a job interview at Itineris
✨Showcase Your ERP Experience
Make sure to highlight your relevant ERP implementation experience, especially within the Billing domain. Be prepared to discuss specific projects you've worked on and how you contributed to their success.
✨Understand UMAX and Its Benefits
Familiarise yourself with the UMAX solution and its modules. Understanding how it integrates CRM, billing, invoicing, and other functionalities will help you articulate how you can contribute to the project team's goals.
✨Demonstrate Analytical Skills
Prepare examples that showcase your strong analytical skills. Discuss how you've identified business requirements in past roles and how this has led to successful project outcomes.
✨Emphasise Team Collaboration
Since the role involves working closely with various team members, be ready to share experiences where you've successfully collaborated with others. Highlight your ability to manage customer expectations and communicate effectively.
