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- Tasks: Provide 2nd line IT support, solving issues both remotely and on-site.
- Company: Join a long-established company known for its commitment to employee growth.
- Benefits: Enjoy hybrid working, 23 days in the office, and flexible hours.
- Why this job: This role offers variety, learning opportunities, and a chance to advance your IT career.
- Qualifications: Experience in IT support and a driving licence for occasional onsite visits are required.
- Other info: Ideal for those looking to step up in their IT career.
The predicted salary is between 19200 - 28800 £ per year.
Location: Salisbury, Wiltshire
Salary: Up to £32k DOE
Hybrid working (23 days in office, flexible)
Driving licence required for occasional onsite visits
Are you working in IT support and ready to step up? Do you enjoy variety solving issues both remotely and on-site? Looking for a role where your learning and development are taken seriously? This could be the perfect next move.
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being well-versed in these can help you demonstrate your technical skills during the interview.
✨Tip Number 2
Brush up on your problem-solving techniques, especially for remote troubleshooting. Be prepared to discuss specific examples of how you've resolved issues in the past.
✨Tip Number 3
Highlight your ability to work both independently and as part of a team. This role requires flexibility, so be ready to share experiences that showcase your adaptability.
✨Tip Number 4
Research StudySmarter's culture and values. Understanding our commitment to learning and development will help you align your answers with what we value in our team members.
We think you need these skills to ace 2nd Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in 2nd line roles. Emphasise your problem-solving skills and any experience with remote and on-site support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle a variety of IT issues and your commitment to learning and development.
Highlight Relevant Skills: Clearly list technical skills that are pertinent to the role, such as familiarity with ticketing systems, troubleshooting methodologies, and any specific software or hardware knowledge that may be required.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Constant Recruitment
✨Showcase Your Technical Skills
As a 2nd Line Service Desk Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific technologies and tools you've worked with, and consider bringing examples of how you've successfully resolved complex issues in the past.
✨Emphasise Problem-Solving Abilities
This role requires strong problem-solving skills. During the interview, share instances where you've tackled challenging problems, both remotely and on-site. Highlight your thought process and the steps you took to reach a solution.
✨Demonstrate Your Communication Skills
Effective communication is key in IT support. Be ready to explain technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. Practising clear and concise explanations can help you stand out.
✨Express Your Willingness to Learn
The company values learning and development, so make sure to convey your enthusiasm for continuous improvement. Discuss any recent training or certifications you've pursued and express your eagerness to grow within the role.
