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- Tasks: Provide top-tier technical support and manage incidents for clients in the Finance sector.
- Company: Join a respected IT Consultancy known for its dynamic team and career growth opportunities.
- Benefits: Enjoy hybrid working, with 3 days onsite in Central London and exciting client exposure.
- Why this job: This role offers real impact, skill development, and a chance to work with cutting-edge technologies.
- Qualifications: Previous experience in MSP, Consultancy, Legal, or Financial environments is essential.
- Other info: Bonus points for Microsoft or Azure certifications and ITIL knowledge.
The predicted salary is between 43200 - 72000 £ per year.
Are you ready to step into a high-impact technical support role with real career growth? We’re hiring a Senior Service Desk Analyst / Senior Technical Support Engineer to join a dynamic and highly respected team, providing top-tier onsite and remote support for clients in the Finance sector for an IT Consultancy.
Hybrid working – 3 days per week onsite in Central London
Exciting client environment – Financial, Legal, and MSP sector exposure
What you’ll be doing:
- Managing incidents, change requests, and service delivery
- Working closely with executives, offering 2nd/3rd line support
- Vulnerability scanning, remediation (Nessus, Defender 365), and patch management
- Project support and client site technical improvements
Key Technologies you’ll work with:
- Office 365
- Azure
- SharePoint
- Intune
- Windows 10/11
- Active Directory
- Mimecast
- Palo Alto
- Telephony
- AV systems
Ideal candidate background:
- Previous experience supporting clients in the MSP, Consultancy, Legal, or Financial environments
- Strong communication skills with a passion for delivering first-class service
- Solid technical foundation across Microsoft technologies
- Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for their next long-term move.
Bonus Points:
- Microsoft or Azure certifications
- ITIL Service Management knowledge
This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you’re driven, personable, and ready for your next big move we’d love to hear from you!
Senior Service Desk Analyst employer: ZenTech Talent
Contact Detail:
ZenTech Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Azure, and Windows 10/11. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with professionals in the Finance and IT Consultancy sectors. Attend industry events or join online forums where you can connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing incidents and service delivery. Be ready to share specific examples of how you've successfully resolved issues or improved processes in a high-pressure environment.
✨Tip Number 4
Highlight your communication skills during any interactions with us. Since the role involves working closely with executives, demonstrating your ability to convey technical information clearly and effectively will be crucial.
We think you need these skills to ace Senior Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in the Finance sector. Emphasise your skills in managing incidents and providing 2nd/3rd line support, as well as any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering first-class service. Mention your previous experience in MSP, Consultancy, Legal, or Financial environments, and how it aligns with the role of Senior Service Desk Analyst.
Highlight Certifications: If you have any Microsoft or Azure certifications, make sure to include them prominently in your application. This will demonstrate your commitment to professional development and your technical expertise.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients and executives in past roles. Strong communication skills are essential for this position, so make sure to highlight your ability to deliver clear and concise information.
How to prepare for a job interview at ZenTech Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with key technologies like Office 365, Azure, and Active Directory. Highlight specific instances where you've successfully managed incidents or provided support in a similar environment.
✨Demonstrate Strong Communication
Since the role involves working closely with executives and clients, practice articulating complex technical concepts in a clear and concise manner. Use examples from your past roles to illustrate your communication skills.
✨Emphasise Your Career Stability
The company values candidates with consistent career journeys. Be ready to explain your previous roles and how they have prepared you for this position, focusing on your long-term commitment to your career.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've handled challenging situations, particularly in high-pressure environments like finance or legal sectors.
