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- Tasks: Lead a dynamic team, manage daily operations, and ensure excellent customer service.
- Company: Join SSP, a leader in hospitality with iconic brands like Starbucks and Burger King.
- Benefits: Enjoy discounted meals, free parking, employee discounts, and award-winning training.
- Why this job: Experience the thrill of fast-paced hospitality while making a real impact every day.
- Qualifications: Must be 18+, with previous leadership experience in hospitality or retail preferred.
- Other info: Flexible hours available, including night shifts, in a vibrant airport environment.
The predicted salary is between 28650 - 36000 £ per year.
Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £15.30 per hour.
We have Full Time (35 hrs) roles available. Hours of operation are 2am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it.
- 5 years of references and Criminal Record Check required.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal and free parking while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks, Birmingham Airport
✨Tip Number 1
Familiarise yourself with the Starbucks brand and its values. Understanding their commitment to customer service and quality will help you align your leadership style with their expectations.
✨Tip Number 2
Highlight your experience in fast-paced environments during any informal conversations or networking opportunities. This will demonstrate your ability to thrive under pressure, which is crucial for a Duty Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led a team in previous roles. Being able to share real-life scenarios will showcase your leadership skills and problem-solving abilities.
✨Tip Number 4
Be ready to talk about your flexibility regarding working hours, especially night shifts. Emphasising your willingness to adapt to the operational needs of the business can set you apart from other candidates.
We think you need these skills to ace Duty Manager - Starbucks, Birmingham Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership roles. Emphasise any previous positions where you managed a team or worked in a fast-paced environment, as this is crucial for the Duty Manager role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've successfully managed busy shifts or improved customer service in past roles.
Highlight Relevant Skills: In your application, focus on skills that are essential for the Duty Manager position, such as problem-solving, team leadership, and customer service excellence. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in busy environments, highlighting your problem-solving skills and ability to inspire others.
✨Understand the Brand
Familiarise yourself with Starbucks and its values before the interview. Being able to discuss what makes the brand unique and how you can contribute to its success will show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle high-pressure situations. Think about past experiences where you've had to resolve conflicts or manage busy shifts, and be ready to explain your thought process and actions.
✨Emphasise Flexibility and Availability
Since the role requires working flexible hours, including nights and weekends, make sure to express your willingness to adapt your schedule. Highlight any previous experience you have with night shifts or irregular hours to reassure them of your commitment.
