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- Tasks: Be the friendly face for residents, coordinating moves and hosting events.
- Company: Join a vibrant team at a leading Cardiff BTR development.
- Benefits: Gain hands-on experience and develop your career in a dynamic environment.
- Why this job: Perfect for people lovers; enjoy a supportive culture and impactful work.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexibility to work Saturdays is required; great for building resilience.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an enthusiastic and service-driven Resident Services Associate to be the first point of contact for residents at our Cardiff BTR development. This role is ideal for someone who thrives in a people-focused environment, is passionate about delivering a high standard of support and is able to prioritise their workload in a busy ever-changing day.
The role:
- Coordinating move ins and move outs
- Triaging maintenance
- Hosting and helping run community events
- Supporting the lettings team with administrative processes and new tenant onboarding
- Updating internal systems to keep the team informed
Requirements:
- Experience in customer service roles; property, hospitality, or similar sectors.
- Excellent communication skills both written and verbal.
- Good IT literacy with an ability to learn internal systems quickly.
- Flexibility to work Saturdays
About you:
- Approachable, organised and confident in dealing with a variety of situations.
- Positive attitude and a strong sense of professionalism
- A positive approach to problem solving
- Demonstrates resilience and problem-solving skills when working under pressure.
If your interest in this role we would love to hear from you, this is a great opportunity to join a team where you will gain hands-on experience in the build to rent sector and have the opportunity to develop your career.
Resident Service Associate employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Associate
✨Tip Number 1
Familiarise yourself with the build to rent sector. Understanding the nuances of this industry will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in previous roles. This will highlight your problem-solving skills and resilience, which are key for this position.
✨Tip Number 3
Research the Cardiff BTR development and its community events. Being knowledgeable about the location and its offerings will allow you to speak confidently about how you can contribute to enhancing resident experiences.
✨Tip Number 4
Prepare questions that reflect your enthusiasm for the role and the company culture. Asking insightful questions during your interview shows that you're proactive and genuinely interested in being part of the team.
We think you need these skills to ace Resident Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in property or hospitality sectors. Emphasise skills that align with the job description, such as communication and IT literacy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle various situations and your passion for delivering high-quality support.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, flexibility, and problem-solving abilities. Use examples from past roles to illustrate how you've successfully managed busy workloads and resolved issues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at PMR
✨Show Your People Skills
As a Resident Services Associate, you'll be the first point of contact for residents. Make sure to highlight your experience in customer service roles and share specific examples of how you've successfully interacted with people in previous jobs.
✨Demonstrate Your Organisational Skills
This role requires you to juggle multiple tasks like coordinating move-ins and community events. Be prepared to discuss how you prioritise your workload and manage your time effectively, especially in busy environments.
✨Be Ready to Problem Solve
The job involves dealing with various situations and challenges. Prepare to share instances where you've successfully resolved issues under pressure, showcasing your resilience and problem-solving skills.
✨Familiarise Yourself with IT Systems
Good IT literacy is essential for this role. Brush up on any relevant software or systems you might encounter, and express your willingness to learn new internal systems quickly during the interview.
