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- Tasks: Be the friendly face for residents, coordinating moves and hosting events.
- Company: Join a vibrant team at a leading Cardiff BTR development.
- Benefits: Gain hands-on experience and develop your career in a dynamic environment.
- Why this job: Perfect for people lovers; enjoy a supportive culture and impactful work.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexibility to work Saturdays is required; great for building resilience.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic and service-driven Resident Services Associate to be the first point of contact for residents at our Cardiff BTR development. This role is ideal for someone who thrives in a people-focused environment, is passionate about delivering a high standard of support and is able to prioritise their workload in a busy ever-changing day.
The role:
- Coordinating move ins and move outs
- Triaging maintenance
- Hosting and helping run community events
- Supporting the lettings team with administrative processes and new tenant onboarding
- Updating internal systems to keep the team informed
Requirements:
- Experience in customer service roles; property, hospitality, or similar sectors.
- Excellent communication skills both written and verbal.
- Good IT literacy with an ability to learn internal systems quickly.
- Flexibility to work Saturdays
About you:
- Approachable, organised and confident in dealing with a variety of situations.
- Positive attitude and a strong sense of professionalism
- A positive approach to problem solving
- Demonstrates resilience and problem-solving skills when working under pressure.
If your interest in this role we would love to hear from you, this is a great opportunity to join a team where you’ll gain hands-on experience in the build to rent sector and have the opportunity to develop your career.
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Associate
✨Tip Number 1
Familiarise yourself with the build to rent sector. Understanding the nuances of this industry will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in previous roles. This will highlight your problem-solving skills and resilience, which are key for this position.
✨Tip Number 3
Research the company culture at StudySmarter and be ready to discuss how your values align with theirs. This will help you stand out as a candidate who is not only qualified but also a good fit for the team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your enthusiasm for the role and the company. This shows that you're proactive and genuinely interested in contributing to the team.
We think you need these skills to ace Resident Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in property or hospitality sectors. Use specific examples that demonstrate your communication skills and ability to handle various situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Resident Services Associate role. Mention your passion for delivering high-quality support and your ability to thrive in a busy environment. Be sure to connect your skills to the job requirements.
Highlight Relevant Skills: In your application, emphasise your IT literacy and adaptability to learn new systems quickly. Provide examples of how you've successfully managed workloads and prioritised tasks in previous roles.
Showcase Your Problem-Solving Abilities: Include instances where you've demonstrated resilience and problem-solving skills under pressure. This could be from past jobs or community events you've helped organise, showing your proactive approach to challenges.
How to prepare for a job interview at PMR
✨Show Your People Skills
As a Resident Services Associate, you'll be the first point of contact for residents. Make sure to highlight your experience in customer service roles and share specific examples of how you've successfully interacted with people in previous jobs.
✨Demonstrate Your Organisational Skills
This role requires you to juggle multiple tasks like coordinating move-ins and community events. Be prepared to discuss how you prioritise your workload and manage your time effectively, especially in busy environments.
✨Communicate Clearly
Excellent communication is key in this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare a few questions to ask during the interview to show your engagement.
✨Emphasise Your Problem-Solving Abilities
The job involves dealing with various situations and challenges. Be ready to share examples of how you've approached problem-solving in the past, especially under pressure, to demonstrate your resilience and positive attitude.
