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- Tasks: Support consultants with admin tasks and client-focused services in a dynamic role.
- Company: Join a friendly Group Risk team focused on health and wellbeing products.
- Benefits: Enjoy remote work, competitive pay, bonuses, and a full benefits package.
- Why this job: Perfect for organised individuals who thrive in a supportive, collaborative environment.
- Qualifications: Experience in administration and customer service; knowledge of Group Risk Insurance is a plus.
- Other info: Opportunities for ongoing training and industry qualifications after probation.
The predicted salary is between 28800 - 43200 £ per year.
Are you an organised administrator with a strong customer service mindset and some Group Risk insurance knowledge? We’re looking for two Sales Support Advisors to join our collaborative and friendly Group Risk team. We are based in Blackburn but can work remotely, only heading into the office when required. This is a brilliant opportunity for someone who thrives in a support role, enjoys variety, and is confident handling client-focused admin.
You’ll work closely with experienced consultants to ensure clients receive seamless, high-quality support across a portfolio of health and wellbeing products including private medical insurance, health cash plans, and travel insurance as part of our Group Risk offering.
What you’ll be doing:
- Providing day-to-day administrative support to our consultants
- Managing policy memberships (adding/removing members, updating details, liaising with insurers)
- Handling office tasks including post, data entry, and record-keeping
- Maintaining and updating the CRM system
- Ensuring all data is compliant with GDPR and FCA regulations
- Liaising with internal teams and external insurers to ensure accuracy and service delivery
What we’re looking for:
- Strong administrative and customer service experience
- Background or exposure to Group Risk Insurance
- Confident using Microsoft Office (Word, Excel etc.)
- Professional, proactive, and great at managing multiple tasks
- Excellent attention to detail and strong organisational skills
- Willingness to travel occasionally for training or team meetings
What’s on offer:
- Competitive pay, Bonus scheme + full benefits package (pension, life cover, private medical, health cash plan, share save scheme)
- Supportive team culture with ongoing training and development
- Funding for industry qualifications post-probation
Interview Process:
- Screening Call with Hermitage Consultancy
- Video Call with the Hiring Managers
- Outcome
Contact Detail:
Hermitage Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisor (Group Risk)
✨Tip Number 1
Familiarise yourself with Group Risk insurance products. Understanding the basics of private medical insurance, health cash plans, and travel insurance will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will highlight your ability to thrive in a support role, which is crucial for the Sales Support Advisor position.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word. Being confident in these tools will not only help you in the application process but also set you up for success in the role itself.
✨Tip Number 4
Prepare thoughtful questions about the team culture and ongoing training opportunities. This shows that you're proactive and genuinely interested in being part of a supportive environment, which aligns with what we value at StudySmarter.
We think you need these skills to ace Sales Support Advisor (Group Risk)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative and customer service experience, especially any relevant exposure to Group Risk insurance. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and customer service mindset. Mention specific examples of how you've successfully managed multiple tasks in previous roles, and express your enthusiasm for supporting clients in a Group Risk context.
Highlight Technical Skills: Emphasise your proficiency in Microsoft Office applications, particularly Word and Excel. If you have experience with CRM systems or data compliance, be sure to mention this as it aligns with the job requirements.
Prepare for the Interview: Research common interview questions for administrative roles and think about how your experiences relate to the responsibilities outlined in the job description. Be ready to discuss how you ensure accuracy and compliance in your work.
How to prepare for a job interview at Hermitage Consultancy
✨Showcase Your Organisational Skills
As a Sales Support Advisor, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised and prioritised tasks, especially in a customer service context.
✨Familiarise Yourself with Group Risk Insurance
Since the role requires some knowledge of Group Risk insurance, brush up on key concepts and products related to health and wellbeing. Being able to discuss these topics confidently will show your genuine interest and readiness for the position.
✨Highlight Your Customer Service Experience
This role is heavily focused on client support, so be ready to share specific instances where you've provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Prepare for Technical Questions
Expect questions about your proficiency with Microsoft Office and CRM systems. Be prepared to discuss how you've used these tools in previous roles, and consider bringing examples of how you've maintained data compliance with regulations like GDPR.
