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- Tasks: Join us as a Reservations & Events Agent, handling calls and emails with charm and accuracy.
- Company: Be part of a trendy boutique hotel in Shoreditch, known for its unique cultural vibe.
- Benefits: Enjoy 28 days holiday, discounted Hilton stays, and access to amazing perks and training opportunities.
- Why this job: This role offers a dynamic environment, growth potential, and the chance to create memorable guest experiences.
- Qualifications: Previous hotel reservations or front office experience is essential, along with strong sales skills.
- Other info: Must be eligible to live and work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Reservations & Events Agent!
Your role as a Reservations & Events Agent includes:
- Answering all inbound calls, emails and general enquiries in a friendly manner, using clear English communication whilst promptly providing accurate information regarding availability of accommodations and other requested information.
- Assisting other departments such as Sales, Events, and Front Office with reservation related questions, billing, and general hotel enquiries.
- Maintaining system quality making sure reservations are processed accurately and checked regularly, along with inventory control to maximise revenue and meet customer needs.
- Remaining calm and polite especially during busy hotel activity. Resolving complications and complaints using previous experience and good judgement.
- Maintaining complete knowledge of all hotel services/features and hours of operation.
- Accurate administration and control of all Groups, Conference & Events related reservations and blocks via Groups & Events Delphi FDC system, OnQ R&I/PM.
- Sending accurate groups & events proposals in line with hotel requirements.
- Ensuring that all BEOs are created with accuracy along with all the event planning and handed over to all Operations teams on a weekly basis for the following week plus any last minute events.
- Arranging events setups in line with BEOs and liaising with Operations teams.
- Meeting & greeting nominated conference contacts or organisers to check on their satisfaction and the setup of the meeting rooms on the day of the event.
- Arranging and carrying out hotel show rounds to support on prospection, conversion and account management.
- Assisting in other duties as deemed necessary by the Reservations & Events Manager and Commercial Director.
- Maintaining daily communication with the Front Office team.
- Being fully conversant with the facilities, services and special promotions offered by the hotel and passing this information on to the guest whenever the possibility arises in order to maximise hotel sales.
- Understanding and being fully conversant with e-mail, booking engines (websites) and other office applications.
Benefits include:
- 28 days holidays increasing with length of service.
- Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program.
- Access to Perks at Work with amazing discounts and collection of points on online stores.
- Company’s Pension.
- Meals on duty with e-vouchers.
- Discounts on F&B outlets.
- Access to Employee Assistance Program.
- Life Assurance.
- Recommend a Friend Scheme.
- Trainings to get started and continue to grow and loads of opportunities to progress.
Previous experience in the reservations/front office departments within the hotel industry is required, along with a high level of commercial awareness and sales capabilities.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Contact Detail:
Hart Shoreditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front Office / Reservations Agent
✨Tip Number 1
Familiarise yourself with the Shoreditch area and its cultural scene. Being knowledgeable about local attractions and events can help you connect with guests and provide them with tailored recommendations, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in handling inquiries and complaints. Role-playing different scenarios with a friend can help you stay calm and polite under pressure, which is crucial for this position.
✨Tip Number 3
Get comfortable with hotel management systems like Delphi FDC and OnQ R&I/PM. Familiarity with these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 4
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Hotel Front Office / Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reservations & Events Agent position. Tailor your application to highlight relevant experience in reservations and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in the hotel industry, particularly in reservations or front office roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your commercial awareness and sales capabilities.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the hotel. Mention specific aspects of the hotel’s culture or services that resonate with you, and explain how your skills and experiences align with the job requirements.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a reservations role.
How to prepare for a job interview at Hart Shoreditch
✨Show Your Charisma
As a Reservations & Events Agent, your personality matters! Be sure to showcase your dynamic and friendly nature during the interview. Practice answering questions with enthusiasm and warmth, as this will reflect how you would interact with guests.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s services, features, and promotions before the interview. Being able to discuss these confidently will demonstrate your commitment and readiness to provide excellent customer service.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations or complaints in the past. Highlight your ability to remain calm under pressure and resolve issues effectively, as this is crucial for the role.
✨Understand the Systems
Brush up on your knowledge of reservation systems like Delphi FDC and OnQ R&I/PM. If you have experience with similar software, be ready to discuss it, as this will show your technical competence and readiness to hit the ground running.
