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- Tasks: Engage with residents, ensuring their needs are met and concerns addressed.
- Company: Join a top UK Principal Contractor in the Social Housing sector.
- Benefits: Enjoy a competitive salary, excellent benefits, and potential for negotiation.
- Why this job: Make a real impact in the community while developing your customer service skills.
- Qualifications: Experience in Customer Service within Social Housing is essential.
- Other info: This role offers a chance to work on meaningful projects in a supportive environment.
The predicted salary is between 20400 - 34000 £ per year.
Location: Isle of Wight
Salary: Up to £34,000 (negotiable) + excellent benefits package
About the Role
Are you experienced in Customer Service within the Social Housing sector? We are recruiting for a Resident Liaison Officer (RLO) to join one of the UK’s leading Principal Contractors, working on a ...
Contact Detail:
Alexander Fisher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLO / Customer Services Officer Isle of Wight
✨Tip Number 1
Familiarise yourself with the social housing sector, especially on the Isle of Wight. Understanding local issues and community needs will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the social housing field. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past customer service experiences. Highlight how you've effectively resolved conflicts or improved tenant satisfaction.
✨Tip Number 4
Research the company thoroughly. Knowing their values, recent projects, and community involvement will allow you to tailor your conversation and demonstrate genuine interest during the interview.
We think you need these skills to ace RLO / Customer Services Officer Isle of Wight
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Resident Liaison Officer. Highlight your experience in customer service within the social housing sector, as this is crucial for the position.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job description. Use keywords from the job posting to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the social housing sector. Mention specific examples of how you've successfully managed tenant relationships in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Alexander Fisher
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially within the social housing sector. Be prepared to discuss specific examples of how you've successfully resolved tenant issues or improved customer satisfaction.
✨Understand the Company and Its Values
Research the company thoroughly before the interview. Understand their mission, values, and recent projects. This will help you align your answers with what they are looking for and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice articulating your thought process and the steps you would take to resolve tenant concerns effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or future projects.
