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- Tasks: Lead user experience design and enhance digital journeys for diverse users.
- Company: Join a purpose-driven organisation focused on innovation and community impact.
- Benefits: Enjoy hybrid working, competitive salary, and the chance to make a real difference.
- Why this job: Shape engaging experiences and lead a passionate team dedicated to inclusivity.
- Qualifications: Expertise in user-centred design and strong leadership skills required.
- Other info: This role offers a unique chance to influence thousands globally.
The predicted salary is between 52000 - 78000 £ per year.
A purpose-driven organisation with a global footprint, delivering digital products and community experiences that support innovation, learning, and impact. With a growing user base and strong organisational mission, this is a team where experience design plays a central role in shaping the future.
They’re now hiring a Head of Experience to lead the strategy and execution of engaging, inclusive and seamless user journeys across platforms and communications touchpoints.
This is a leadership role focused on creating and scaling meaningful end-to-end experiences for a wide and diverse user base. You’ll head up a multidisciplinary team working across digital platforms, lifecycle communications, and community engagement. You’ll use design thinking, data, and creativity to turn insight into action — improving onboarding, boosting engagement, and increasing retention.
KEY RESPONSIBILITIES:- Lead user and experience design across the full user journey
- Oversee all lifecycle communications including onboarding, engagement and renewals
- Run research and testing to identify pain points and validate new experiences
- Manage online platforms and digital communities to ensure consistency and impact
- Lead and support a team of Data, community and CRM specialists
- Define and implement design principles, processes, and experience benchmarks
- Partner with data teams to track effectiveness and adjust strategies accordingly
- Champion inclusive design and accessibility throughout the organisation
- Expert knowledge of user-centred design, journey mapping, prototyping, and testing
- Experience leading experience design across complex digital ecosystems
- Strong cross-functional leadership, team development and stakeholder management
- Background in lifecycle communications and digital engagement strategy
- Proven ability to drive outcomes like satisfaction, retention, or NPS uplift
- Clear communicator with commercial awareness and strategic mindset
- Deep commitment to inclusive design and accessibility standards
- Experience in a digital, platform-based, or community-driven environment
- Exposure to CRM tools, automation platforms or online service design
This is a unique opportunity to shape experiences that reach thousands globally- and lead a talented, mission-aligned team committed to making a difference. Apply now to drive meaningful change through design.
Contact Detail:
C4S Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Experience
✨Tip Number 1
Familiarise yourself with the latest trends in user experience design and digital engagement. This will not only help you understand the current landscape but also allow you to speak confidently about how you can lead innovative strategies at StudySmarter.
✨Tip Number 2
Network with professionals in the field of experience design. Attend relevant events or webinars where you can connect with others who share your passion for user-centred design. This could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved user journeys in previous roles. Be ready to showcase your leadership skills and how you've successfully managed cross-functional teams to achieve measurable outcomes.
✨Tip Number 4
Demonstrate your commitment to inclusive design by researching best practices and case studies. Being able to articulate how you would champion accessibility within our organisation will set you apart as a candidate who aligns with our mission.
We think you need these skills to ace Head of Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in user-centred design, journey mapping, and leading multidisciplinary teams. Use specific examples that demonstrate your ability to drive outcomes like satisfaction and retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for inclusive design and accessibility. Discuss how your background aligns with the responsibilities of the Head of Experience role and how you can contribute to the organisation's mission.
Showcase Relevant Projects: Include a portfolio or examples of past projects that illustrate your expertise in experience design and lifecycle communications. Highlight any measurable impacts these projects had on user engagement or satisfaction.
Prepare for Potential Questions: Anticipate questions related to your leadership style, experience with digital ecosystems, and strategies for improving user journeys. Be ready to discuss how you would champion inclusive design within the organisation.
How to prepare for a job interview at C4S Search Ltd
✨Showcase Your Leadership Skills
As a Head of Experience, you'll be leading a multidisciplinary team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in user experience design.
✨Demonstrate Your Understanding of User-Centred Design
Make sure to highlight your expertise in user-centred design principles. Discuss specific projects where you've applied journey mapping, prototyping, and testing to enhance user experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle specific challenges related to onboarding, engagement, or retention, using data-driven insights to support your strategies.
✨Emphasise Your Commitment to Inclusivity
Given the focus on inclusive design, be ready to talk about your experience with accessibility standards. Share examples of how you've championed inclusivity in previous roles and how it can impact user engagement.
