Engagement Manager, London & South East (London)

£48,000 - £53,000 + benefits

Permanent (35 hours per week)

London (hybrid and flexible working)

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

We are expanding our existing presence in Nations and Regions across the UK to increase our focus on supporting our members, developing key relationships, networks, and communities for People Professionals and working collaboratively with our local branches and volunteers on local member engagement opportunities.

Why join the UK Market team?

If you’re passionate about empowering People Professionals and shaping the future of work in the UK and if you thrive on building meaningful relationships and creating vibrant communities and networks, the CIPD UK Market team might just be your dream team!

The role

As Engagement Manager, you will manage and implement engagement and community plans that are aligned to the UK Market Strategy, delivering growth in networks, communities, membership and supporting our engagement with organisations.

• This role will require travel across London and South East region with some travel to our offices in Wimbledon.

What you’ll be doing

• Working closely with various teams and stakeholders across the organisation and supporting delivery against commercial revenue targets.
• Collaborating with branch networks (teams and volunteers) to embed a seamless approach in the management and development of relationships with external stakeholders, potential partners and centres to support member acquisition and growth.
• Driving and implementing proactive engagement strategies with key customer groups to understand their needs.
• Executing regional and local engagement plans that align to UK Market key priorities to engage, retain and grow membership.
• Managing, facilitating and delivering regional networks and engagement activities that span across special interest groups and networks forums.
• Identifying opportunities for branch and regional networks and events.
• Working across varied stakeholders and offering an input to design and content delivery for communities, members and HR leaders.
• Embedding a unified strategy that allows branch and engagement activity to align in market.
• Playing a key role in developing relationships with branch committees; attending strategy meetings to collaborate with on member engagement plans and activity.
• Building the relationship with stakeholders, partners and suppliers.
• Leading and managing people.
• Acting as brand ambassador and championing CIPD's voices across all networks, teams and stakeholder groups internally and externally.

What you’ll need to be successful

• Proven track record of stakeholder engagement and relationship management.
• Evidence of proactively developing partnerships and demonstrating excellent negotiation and relationship management capability.
• People management and leadership experience.
• Skills in budget management and project management.
• Commercially focused with a business development mindset and driven to optimise growth of membership, defining and delivering targeted membership activities.
• Advanced credible communicator who has the ability to gain respect and commitment from our volunteers, branches, centres, SMEs, local authorities, Chambers of Commerce and policy makers in the region.
• Engaging and energetic approach to influence others and act as a true ambassador for the CIPD.
• Strong organisational skills with the capability to deliver within tight deadlines with the capacity to manage a pressurised and varied workload with many conflicting demands, including the demands of a substantial volunteer network.

Become part of the team

This is your chance to join a dynamic team dedicated to empowering People Professionals and shaping a better future of work in the UK. We offer a flexible and supportive environment where your ideas are valued, and your contributions make a real impact to CIPD and our members.

CIPD: valuing everyone as an individual!

The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status (class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.